IN GOOP HEALTH: FAQs

What’s In goop Health?

We host virtual and in-person wellness summits and sessions geared toward exploring and optimizing physical, mental, emotional, spiritual, and relational well-being. We love forming a community with you. We love bringing varied experts together: Whether you join us virtually or in person, you can expect to hear from provocative thinkers, trusted practitioners, and cutting-edge scientists and researchers.

What is the difference between the single sessions and the at-home summit?

In goop Health started as a one-day wellness summit that we hosted in Los Angeles and New York. We later made it to Vancouver, London, and San Francisco. Now, we’re reimagining our one-day summit for a wider, digital audience—so that you can join us from your own home, wherever you are.

Like our in-person days, the at-home summit is hosted by our founder and CEO, Gwyneth Paltrow, and chief content officer, Elise Loehnen. They are joined by incredible experts, practitioners, and thought leaders who guide us through experiences, workshops, and conversations designed to make us move, think, and feel in new ways.

The live single sessions tap into our health and wellness experts and practitioners for individual (and relatively short) virtual sessions. We released our first season of these sessions between April and August 2020. They are still available and free to watch if you missed them live. (You’ll see options to donate to the NAACP Legal Defense and Educational Fund and Doctors Without Borders.)

I have a different question—can you help?

Of course—if you have any other questions about the sessions or summit, please email us at [email protected]. We’ll get back to you as soon as we can.

More on the At-Home Summit

When did the summit launch? Can I still get a ticket?

We launched the summit on September 12. If you purchased a pass, you will have access to the password-protected site with all the content and the Slack group until October 2 (at 5 p.m. PT). Tickets are no longer available for purchase.

I purchased a digital pass but didn’t receive a confirmation email. Did I miss it?

You should have received an automatic email after you purchased your pass. Check your spam folder. If you have any issues, email us at [email protected].

I didn’t receive an email about how to access the password-protected content and Slack group.

Check your spam folder. And feel free to email us at [email protected]. We can help!

How do I access the content?

You should have received an email from us on Friday, September 11 with all the necessary information, including the URL to the password-protected site and your password. We also sent a separate email with a link to join the IGH Slack group. If you do not receive the emails, please check your spam and email us at [email protected].

Is there a particular schedule I have to follow?

Nope. We sent you a program guide but feel free to consume the content as you please. You can do the bulk of the program in one day or you can spread it out over three weeks.

I missed the three live sessions on September 12. Can I still watch them?

Yes! All of the live sesions were recorded and are available to watch on the same password-protected site as the rest of the content. Scroll to the bottom of the page and expand the “Go Deep” section—you’ll see all three sessions there.

How long are the videos?

Most of the videos are between 20 and 40 minutes long, and there are also shorter, more bite-size tutorials.

Do you recommend watching the videos on a computer or phone?

We recommend desktop for the best viewing experience. You might want to use the Slack app on your phone to chat with people during certain sessions.

Do I need any prior experience, expertise, or specific equipment to do any of the sessions?

Please join just as you are. You may want to take notes and do some drawing. And for a couple of movement-based sessions, you’ll need a little bit of space and potentially simple props you’re likely to have at home (e.g., a mat and towel).

What is the purpose of the private Slack group?

We love hearing from you. And we wanted to create a space where everyone could chat and share and pose questions. You’re welcome to use the Slack group throughout the program to talk with other participants and get logistical support (we have a dedicated help desk channel). If you’ve never used Slack before, don’t worry: It’s a simple platform and we’re here to help. Before you join Slack, please read the guidelines in the program.

Will you be storing the conversations held on slack between September 12 and October 2, or using them for any other purpose?

No, we will not retain any data and it will not be used for any other purpose than for entertainment and communication during the summit.

What is the difference between the All-Content Pass and the US Content and Kit Pass?

If you purchased the US Content and Kit Pass, you received everything from the All-Content Pass, plus a kit shipped to you with related tools to help you go a little deeper.

What language are the videos and content in?

English.

Are there closed captions for the videos?

Yes. As mentioned via email, closed captions will not be available during the three live sessions, but they will be available shortly after on the recorded versions of each video. And if you’d like text transcripts of the two audio-only sessions, please email [email protected], and we’ll send over to you.

Do you refund tickets?

No ticket refunds. Thanks in advance for understanding.