hero hero

Frequently Asked
Questions

Issues with our newsletter? Trouble with shipping or returns?

Where the eff is my order?
Breathe–you’ve come to the right place.

  1. phone icon Call Us
    1.844.WTF.GOOP

    (1.844.983.4667)

    Monday through Friday, 9 a.m. to 4 p.m. PT/12 p.m. to 7 p.m. ET

    1. Do I need a promo code to shop the sale?

    2. No promo code needed: These are good, old-fashioned markdowns. Everything on sale is featured here, with the current sale price displayed. If you’re shopping from the United States, you’ll also see the original price crossed out. If you are shopping from outside the United States, the original prediscount price is not shown, and the price listed on each page reflects the current markdown price.

    3. I just received my order, and the current price for my item is now lower than what I paid. Can I get a price adjustment?

    4. As long as the item is available on sale in the same size and color it was originally purchased in, we offer price adjustments within seven days of your shipment date. Please email us at [email protected] and we’ll help you out. Heads up: We can only make one price adjustment per item, and once an item has been adjusted, it becomes final sale.

    5. Why are some items marked as final sale?

    6. Once a sale item hits 60 percent or more off, it’s final sale, meaning it is not eligible for return, exchange, or store credit. Final sale items are clearly marked on the product page, and in your cart at checkout. When scooping up goop sale goods, give your cart an extra look at checkout to make sure you know if pieces you are purchasing can’t be returned or exchanged.

    7. I’ve had my eye on a sale item that’s now out of stock. Will you be replenishing your sale inventory?

    8. The goop sale is a first-come, first-served situation, and we often have only a few pieces left in a particular style. When there are three or fewer pieces in a certain size and style, we’ll let you know on the product page, so you can be strategic! Once items are sold out, they won’t be restocked. Do add your email to the waitlist for the item—sometimes we get returns and we’ll email everyone on the waitlist with a link to buy the item.

    1. I SAW SOMETHING I LOVE, BUT NOW IT’S GONE. IS THERE ANY WAY I CAN STILL BUY IT?

    2. If you go to the product page, enter your email below “Add to waitlist to be notified when it is back in stock,” and click on “Add to waitlist,” we will send you an email once the item is back in stock.

    3. WHAT FORMS OF PAYMENT DO YOU ACCEPT?

    4. We accept PayPal and all major debit/credit cards.

    5. I EMAILED CUSTOMER SERVICE BUT HAVEN’T HEARD BACK YET. WHY?

    6. goop is based in the USA and our business days are Monday to Friday. We aim to respond to all inquiries within forty-eight hours, so hold tight—we’ll get back to you as soon as we can.

    7. DO I NEED AN ACCOUNT TO BUY FROM GOOP?

    8. You do not need an account to buy from goop, however setting one up is free and makes the checkout process faster. When you sign up you are able to:

      • Check out faster when making a purchase

      • Check the status of your current orders

      • View past orders

      • Make changes to your account information

      • Change your password

      • Save multiple shipping addresses

      • If you check out as a guest, all order confirmations and updates will be sent via email, and you will not be able to keep track of this information on our site.

    9. WHEN WILL MY ACCOUNT BE BILLED?

    10. Your account is billed upon the first shipment of your order, unless otherwise noted. This includes items shipped immediately, personalized items, and preorder items.

    11. WHY AM I PAYING SALES TAX NOW WHEN I HAVEN’T ON PREVIOUS PURCHASES?

    12. As an e-commerce company based in the USA, we are required to charge sales tax, which may vary over time, and depending on the state to which items are being shipped.

    13. CAN I TRACK MY ORDER?

    14. If you checked out as a guest, you will receive a shipping confirmation email with a tracking number. If you have an account with goop, you can track your order in the Account section.

    15. CAN I AMEND OR CANCEL MY ORDER?

    16. Any amendments or cancellations to orders must be made within twenty-four hours of placing the order. Please email [email protected].

    17. WILL I HAVE TO SIGN FOR MY ORDER?

    18. We are happy to send your package with signature requirement upon request. Please email [email protected] with your order number.

    1. WHY AM I NOT RECEIVING MY NEWSLETTERS?

    2. Please check your spam or junk folder. If it’s not there, mail from goop might be blocked. To unblock, unsubscribe here and then resubscribe. To ensure delivery, add [email protected] to your contacts. If the newsletter lands in your spam folder or junk folder, you will need to find it and mark that it is not spam. If you are a Gmail user, check your Promotions tab. Gmail has updated its inbox layout, and your goop email may be landing there—to move it to your main inbox, simply drag the message from Promotions.

    3. HOW DO I CHANGE MY EMAIL ADDRESS FOR RECEIVING GOOP ISSUES?

    4. At the bottom of every issue you have the option to “Manage Preferences.” Please use this option if you want future goop issues delivered to a different email address.

    5. HOW DO I UNSUBSCRIBE FROM GOOP?

    6. You can unsubscribe here or by using the link at the bottom of every issue.

    1. A NOTE FROM OUR OPS TEAM:

    2. While we continue to navigate and respond to current events, goop is committed to making the safety of our employees and community of customers a top priority. As we fulfill orders and process returns at our warehouse, increased safety precautions are being taken at every step, and we are doing everything we can to get your orders and refunds to you as quickly as possible. That said, due to the impact of COVID-19 on our fulfillment center—and on shipping carriers nationwide—we anticipate that both order and return processing may take longer than usual. Thank you for your patience and understanding during this time.

    3. WHICH COUNTRIES DO YOU SHIP TO?

    4. We currently ship to US addresses including Alaska, Hawaii, and US Territories. We do not ship to PO Boxes/APO/FPO addresses.

      We also ship to Canada, the United Kingdom, France, Germany, and Italy, and we are working on expanding to other countries soon. Please note: Not all items can be shipped to all countries. Non-US shipping eligibility is indicated on the item detail page. Thank you for your patience as we expand our international presence.

    5. HOW DO YOU DETERMINE SHIPPING COST?

    6. United States:

      Standard shipping (one to three business day transit) on all orders less than $50 before taxes and shipping is $5.95 and free for all orders of $50 or more before taxes and shipping. Please note that order processing may take up to two business days after the order is placed for standard shipping.

      Expedited shipping is $15 for UPS 2nd Day Air and $25 for UPS Next Day Air. Orders placed on weekdays before 11 a.m. PT/2 p.m. ET will ship the same day. Orders placed after 11 a.m. PT/2 p.m. ET or on weekends or holidays will ship the following business day. Expedited shipping is only available to shipping addresses within the contiguous United States.

      Canada:

      For a limited time, we are offering expedited shipping to Canada (one to three business days in transit) on all orders for a flat rate of CAD$20. Please note that order processing may take up to two business days after the order is placed.

      All shipments to Canada are delivered duty-paid—with duties calculated and collected at checkout—so there will never be any additional cost beyond what is captured at checkout.

      For a limited time only: Get free shipping when you spend $150 or more.

      United Kingdom:

      For a limited time, we are offering expedited shipping to the United Kingdom (one to three business days in transit) on all orders for a flat rate of £15. Please note that order processing may take up to two business days after the order is placed.

      All shipments to the United Kingdom are delivered duty-paid—with duties calculated and collected at checkout—so there will never be any additional cost beyond what is captured at checkout.

      For a limited time only: Get free shipping when you spend £150 or more.

      France, Germany, and Italy:

      For a limited time, we are offering expedited shipping to France, Germany, and Italy (one to three business days in transit) on all orders for a flat rate of €20. Please note that order processing may take up to two business days after the order is placed.

      All shipments to France, Germany, and Italy are delivered duty-paid—with duties calculated and collected at checkout—so there will never be any additional cost beyond what is captured at checkout.

      For a limited time only: Get free shipping when you spend €150 or more.

    7. WHAT IS YOUR RETURN POLICY?

    8. Refunds on items eligible for returns are accepted within 40 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. Any items that are damaged when we receive them are not eligible for a refund. If a returned item is open or used, any refund shall be at goop’s discretion according to goop’s terms for the refund (which may include setting up a goop account for a store credit refund). The nature of certain items calls for more specific eligibility and instructions. Before initiating a return, please use the guidelines below to make sure your item is eligible.

      Beauty and Fragrance

      To be eligible for a refund, skin care, hair care, fragrance, and cosmetic products must be unused, unopened, and in their original packaging. Opened or used beauty and fragrance products are eligible for store credit refunds only. If you have questions about returning a beauty or fragrance product, please reach out to [email protected]

      Swimwear and Intimates

      Swimwear must be returned with the sanitary adhesive strip attached. We know ordering swimwear and intimates online can be tricky: To make sure your items will be eligible for return, please try on bottoms and briefs over underwear, and do not remove the protective adhesive sanitary strip until you’re sure you’ve got the right fit. Be mindful when trying on bras, lingerie, and bathing suit tops or one-pieces, as items with deodorant marks are considered damaged and ineligible for return.

      Handbags and Accessories

      If you’re undecided about a handbag or accessory you’ve ordered, please handle with care as you gently give it a try in your home. To be eligible for return, all original packaging, including dust bags and designer authenticity cards, must be included.

      Shoes

      Please stand on a clean and dry surface to protect soles when trying on shoes. Shoes with signs of wear on the soles or anywhere else are not eligible for return. To be eligible for return, all original packaging, including dust bags, must be included.

      How do I make a gift return?

      We’re happy to exchange gift returns for store credit, so you can select something you love. Drop us a line at [email protected] and we’ll get the process started—we’ll need the name or email of the original purchaser or the order number. To return an item, follow the directions below:

      For returns from the US:

      1. 1. Go to returns.goop.com, enter the email address that you used when you purchased the item being returned, and click “Start a Return.” You will receive an email from which you can access the Returns Center. Once you access the Returns Center, please choose which item you would like to return and select the reason for the return. Note: For returns from Canada, the United Kingdom, France, Germany, or Italy, please reach out to [email protected] or call 1.844.WTF.GOOP, Monday through Friday, 9 a.m. to 4 p.m. PT/12 a.m. to 7 p.m. ET, to have a return label issued.

      2. 2. Print the prepaid shipping label, affix it to your package, and take the package to a drop-off location. Please note that the return label fee is USD$10 for US returns, which will be deducted from your refund. If you would like to use your own return shipping method (US orders only), please note on your packing slip which item(s) you are returning. Once noted, pack the return item(s) in original condition with the packing slip and send to: goop c/o Port Logistics Group 125 Castle Rd. Secaucus, NJ 07094

        Returning an item with your own label is at your own risk. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.

      3. 3. For assistance with all skin care, makeup, hair care, and fragrance items that have been opened, tried, or tested, please contact customer service at [email protected] to receive instructions on how best to go about initiating your return. Kindly note that these items are subject to a refund in the form of store credit.

      For returns from Canada, the United Kingdom, France, Germany, and Italy:

      1. 1. Please email [email protected] with your order number to initiate a return. We can then email you a prepaid return shipping label along with the necessary return commercial invoice.

      2. 2. The return shipping fee is CAD$20 for returns from Canada, £15 for returns from the United Kingdom, and €20 for returns from France, Germany, and Italy.

      3. 3. Please note that refunds are issued in the currency used to place the order regardless of fluctuations in exchange rate.

      4. 4. Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back; however, duties will not be refunded.

      If you have any further questions, please email [email protected].

      Late Returns

      Any item returned more than thirty days after receipt is not eligible for refund.

      Items Not Eligible for Return

      Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final-sale merchandise, or products that are specified as nonreturnable in their descriptions, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed for any pop-up shop purchases.

    9. WHAT IS YOUR EXCHANGE POLICY?

    10. Exchanges

      We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. If your purchase falls within the return policy outlined above, we encourage you to purchase the item you need and return the unwanted item for a refund. If you are buying a different size of the same item, email [email protected] to have your return label fee waived.

    11. I RECEIVED A DAMAGED PRODUCT. HOW SHOULD I PROCEED?

    12. If there is an issue with an item, please let our Customer Experience team know by sending an email to [email protected] as soon as possible. We will resolve any problems as quickly as we can. Please include as many details as possible.

    13. DO I PAY FOR RETURNS?

    14. Return shipping fees—which will be deducted from your refund—are USD$10 for returns from the US; CAD$20 for returns from Canada; €20 for returns from France, Germany, and Italy; and £15 for returns from the United Kingdom.

    15. I’VE LOST MY RETURN FORM. CAN I PRINT ANOTHER?

    16. We no longer require a completed return form with returns. The item selection(s) when creating your return label should suffice! If you would still like to include one to provide additional feedback or information, you can download a goop return form here.

    17. HOW CAN I TELL WHEN YOU HAVE RECEIVED MY RETURN?

    18. A confirmation email will be sent to you as soon as your return has been processed.

    19. CAN I RETURN MERCHANDISE I PURCHASED AT YOUR POP-UP SHOP?

    20. All pop-up shop sales are final sale. We are not able to accept returns on any of these purchases.

    21. MY RETURN HAS BEEN INCORRECTLY REFUNDED. HOW SHOULD I PROCEED?

    22. We’re sorry if we’ve made a mistake processing your return! If you were expecting a refund and were not refunded the full amount, it may be because we do not refund delivery, shipping, and handling costs. Please contact [email protected] with any questions or concerns.

    23. Some of the products we sell are shipped directly by the vendor. If this is the case, you will find this information on the item’s product page, in the “Shipping & Returns” dropdown menu, along with information about the return policy for that item. Please note that if your item is shipped from the vendor, we will share the shipping and contact information you provide at checkout with that vendor so that they can complete your shipment.

    1. WHICH COUNTRIES DO YOU SHIP TO?

    2. We currently ship to US addresses including Alaska, Hawaii, and US Territories. We do not ship to PO Boxes/APO/FPO addresses.

      We now ship to Canada, the United Kingdom, France, Germany, and Italy, and we are working on expanding to other countries soon. Please note that not all items can ship to all countries. Non-US shipping eligibility is indicated on the item detail page. Thank you so much for your patience as we expand our international presence.

    3. WHAT ARE MY PAYMENT OPTIONS?

    4. We currently support payments from all major credit cards (Visa, Mastercard, American Express, and Discover) for international orders. Though we accept Paypal and Apple Pay as payment methods for orders shipping in the US, we do not currently accept those payment methods for non-US orders.

    5. HOW DO YOU DETERMINE PRICES FOR NON-US MARKETS?

    6. Many of our products in non-US markets are priced based on the MSRP (manufacturer’s suggested retail price). If a brand has not defined an MSRP, then our product prices are calculated by applying that day’s conversion rate to the US product price with some rounding.

      In the United Kingdom and France, all applicable VAT charges are also included in the product price.

    7. WHY CAN’T I SHIP A PRODUCT TO MY COUNTRY?

    8. Unfortunately we are not able to ship our entire product catalog to every non-US market due either to a contractual obligation with a brand or the local laws and regulations regarding the contents and components of various products. If we cannot ship a product to your country, it will be indicated on the product details page and the product will be removed from your cart at checkout.

    9. HOW LONG WILL MY ORDER TAKE TO ARRIVE?

    10. For a limited period of time, we are offering expedited shipping at a discounted rate to the UK, Canada, France, Germany, and Italy. Typical transit time for the express-shipping service level is one to three business days. Please note that order processing may take up to two business days after the order is placed.

    11. WHAT WILL THE DUTIES AND TAXES ON MY ORDERS BE?

    12. In the US and Canada, all applicable sales taxes and duties will be calculated and collected at checkout. In France, Germany, Italy, and the UK, any applicable VAT is included in product prices and any applicable duties will be calculated and collected at checkout.

    13. ARE THERE ANY ADDITIONAL COSTS OR FEES I WILL NEED TO PAY WHEN I RECEIVE MY ORDER?

    14. No. All shipments to the Canada, the UK, France, Germany, and Italy are delivered duty-paid—with duties calculated and collected at checkout, so there will never be any additional cost beyond what is captured at checkout.

    15. WHAT SHOULD I EXPECT IF I REQUEST A REFUND ON AN ORDER?

    16. Any qualified returns will receive refunds in the amount of the original product price less any applicable return label fees. We do not refund any duties paid to ship to non-US markets.

      Read more about our international shipping and return policies here.

    17. WHEN AM I BILLED?

    18. An authorization will be placed on your credit card at the time of purchase, and we will capture the funds from that authorization when your order has shipped.

    1. goop Kitchen, accessed here: https://order.goopkitchen.com/, is fully operated by a dedicated team best suited to address all goop Kitchen related-questions. Please reach out to [email protected] with any inquiries.

    1. Who can take this product?

    2. This product is safe for anyone and for all skin types. It’s ideal for anyone who wants healthy, glowing skin. Note, however, that this product has not been studied in women who are pregnant or breastfeeding.

    3. Is it for everyone?

    4. Yes, it is for anyone concerned about the appearance of their skin.

    5. Is it safe for teens?

    6. Yes.

    7. Is it safe for use during pregnancy or breastfeeding?

    8. This product has not been studied in women who are pregnant or breastfeeding.

    9. Can men use this product?

    10. Yes.

    11. How long will it take to notice an effect on my skin?

    12. Clinical studies performed on ingredients found in GOOPGLOW Morning Skin Superpowder involved participants who used the product daily for twelve weeks. In some cases, six months. The longer these antioxidants are taken, the greater the benefits.

    13. How should I take it?

    14. Mix with eight ounces of water and drink.

    15. Can I take it more than once a day?

    16. Yes.

    17. Can I take it at night?

    18. Yes.

    19. How many times a day can I safely take GOOPGLOW?

    20. Ingredient science suggests that taking one packet daily is adequate to provide the skin with the benefits of the individual ingredients. But taking one packet up to three times daily is safe.

    21. If I forget to take GOOPGLOW for a day or two, will it impact results?

    22. Taking GOOPGLOW consistently is the best way to get positive results.

    23. Do I need to take it with food?

    24. No.

    25. Can I mix it into juice or milk instead of water?

    26. Yes.

    27. What flavor is it, and what are the flavors made from?

    28. The flavor is orange–lemon verbena, which is made from natural citrus essential oils and natural orange.

    29. What are grape-seed proanthocyanidins?*

    30. Grape seed (Vitis vinifera) contains several plant compounds, including grape-seed proanthocyanidins (GSP) that act as powerful antioxidants offering photoprotection for skin and numerous other health benefits through interrelated mechanisms of action including inhibition of inflammation, rapid repair of damaged DNA, and stimulation of the immune system.

    31. What is CoQ10?*

    32. Coenzyme Q10 is a substance like a vitamin. It is found in every cell of the body. Your body makes CoQ10, and your cells use it to produce energy your body needs for cell growth and maintenance. It also functions as an antioxidant, protecting the body from damage caused by harmful free radicals. CoQ10 is a natural constituent of foods and is also believed to reduce the signs of skin aging.

    33. What is lutein?*

    34. Lutein is a phytonutrient carotenoid found in yellow and green fruits and vegetables with similar properties to beta-carotene and vitamin A. It can help maintain healthy skin and good vision, help reduce the risk of cataracts and macular degeneration, and act as a potent antioxidant to help protect the skin and eyes from UV radiation.

    35. What is zeaxanthin?*

    36. Zeaxanthin is a metabolite of lutein that shares the same properties and benefits for skin and eyes.

    37. Why are lutein and zeaxanthin taken together?*

    38. They both provide multiple benefits to the skin: They protect from UV-light-induced damage (via increased free radical production) and decreased lipid peroxidation, and they help improve surface lipids, skin hydration, skin elasticity, and skin conditions.

    39. Where do the lutein and zeaxanthin in GOOPGLOW come from?

    40. Marigold petals (Tagetes erecta).

    41. Is GOOPGLOW dairy-, gluten-, nut-, and soy-free?

    42. Yes.

    43. Is it natural?

    44. Yes.

    45. Does GOOPGLOW contain sugar?

    46. No, the product contains no sugar.

    47. How many calories are in GOOPGLOW?

    48. There are 10 calories per packet.

    49. What is rebaudioside A, and why is it in the product?

    50. Rebaudioside A is a bioactive derived from stevia and used as a sweetener.

    51. Why are IMOs in GOOPGLOW?

    52. IMOs function as natural sweeteners.

    53. What is silica, and why is it in the product?

    54. Silica is used as a flow agent and keeps the product from clumping.

    55. Is GOOPGLOW approved by the Federal Drug Administration (FDA)?

    56. The product is not approved by the FDA because, unlike prescription drugs, Dietary Supplements (DS) are not required to go through an approval or registration process.

    57. Does the FDA provide guidance and regulations that are enforced?

    58. Yes. All DS manufacturers MUST follow the FDA Part 111 Good Manufacturing Practices (GMPs), and the FDA does perform inspections of the manufacturer’s facility to ensure compliance with the regulations.

    59. Has GOOPGLOW been tested for safety?

    60. All the ingredients are Generally Recognized as Safe (GRAS) and are FDA-approved for use in dietary supplements (DS) and foods. Further, the GOOPGLOW manufacturer tests EVERY batch for ingredient authenticity and contamination.

    61. What is the shelf life of the product?

    62. Twenty-four months.

    63. Is it tested on animals?

    64. The product has not been tested on animals.

    65. Is there a preservative in the product?

    66. No, the ingredients are stable when kept dry.

    67. How should I store this product?

    68. It should be stored at room temperature.

    69. Can I take GOOPGLOW with other supplements?

    70. Yes.

    71. Can I take GOOPGLOW with my prescription medicine(s)?

    72. Yes.

    73. Where is GOOPGLOW manufactured?

    74. Gig Harbor, Washington.

    75. Are the packets and carton recyclable?

    76. The carton is recyclable and printed on FSC paper.

    77. *These statements have not been evaluated by the U.S. Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

    1. Who can take this product?

    2. This product is for anyone interested in healthier, smoother skin. It is not recommended for use in children or women who are pregnant or nursing. Please consult your physician before use if you are taking other nutritional supplements or medications.

    3. What is collagen?

    4. Collagen is the primary protein that provides skin with its firmness, plumpness, and elasticity. Skin is made of 75 percent collagen, which weakens and declines with age and exposure to damaging free radicals caused by UV and pollution. Over time, the loss of collagen can lead to wrinkles, rough skin, crepiness, and loss of moisture.

    5. Why should I add GOOPGENES Marine Collagen Superpowder to my beauty regimen?

    6. GOOPGENES Marine Collagen Superpowder was developed to support the appearance of smooth, firm, hydrated skin. Topical products help address the skin’s surface, but a more holistic approach is to support skin’s integrity from the inside out.

    7. Where is your collagen sourced from?

    8. Our GOOPGENES Marine Collagen Superpowder features marine collagen peptides from wild-caught Alaskan pollock.

    9. How is your collagen protein product different from the competition’s?

    10. The majority of competitors use feed-lot beef, pork, and farm-raised fish as the source of their collagen. GOOPGENES chose a wild-caught, sustainable fish to avoid captive conditions that are stressful to the animals and may involve the use of poor-quality feed, antibiotics, and hormones.

    11. Why do you use wild-caught fish over farm-raised fish?

    12. We use wild-caught fish that are not given potential antibiotics and hormones, and we do not use preservatives, artificial sweeteners or colors, or common allergenic ingredients to reduce the number of substances that contribute to skin sensitivity.

    13. Is the collagen source sustainable? How is it sustainable if it is wild?

    14. Yes, Alaskan wild pollock is sustainable. The US Fish and Wildlife Service sets quotas and closely monitors the pollock population to ensure their population for future generations.

    15. What is the benefit of using hydrolyzed collagen?

    16. Hydrolyzed collagen polypeptides are bioavailable to the skin. They are broken down in the gut into amino acids and tiny peptides, which can enter the bloodstream, travel throughout the body, and stimulate collagen production.

    17. Can I take GOOPGENES Marine Collagen Superpowder with GOOPGLOW Morning Skin Superpowder?

    18. Yes. Combining them will help support all the underlying systems that promote the appearance of beautiful skin.

    19. Can I take this if I’m also taking goop vitamins?

    20. Yes.

    21. What is the difference between GOOPGENES and GOOPGLOW?

    22. GOOPGENES boosts collagen production and is designed to support the appearance of smooth, firm, hydrated skin. The primary ingredients—collagen, phytoceramides, and astaxanthin—are designed to help improve skin elasticity, moisture, and texture. GOOPGLOW supports healthy, glowing skin with antioxidants designed to reduce free radical damage from the sun, pollution, and the environment. GOOPGENES helps support the internal structure of skin, while GOOPGLOW helps address tone and texture on skin’s surface.

    23. Can I take GOOPGENES more than once a day?

    24. Ingredient science suggests that taking one packet daily is adequate to provide the skin benefits of the individual ingredients. That said, taking one packet two or three times daily is safe.

    25. For optimum results, when should I take GOOPGENES Marine Collagen Superpowder and how long should I consume it?

    26. We recommend taking one packet daily, dissolved in eight ounces of water. And we recommend taking collagen continuously to see the best results. Tip: Skin works to restore its balance while you sleep, so it’s best to take it one to two hours before bedtime.

    27. When will the effects start to show?

    28. While everyone is different, all studies demonstrating positive effects with oral collagen are between three and six months. Consistency is key.

    29. How many calories are in GOOPGENES Marine Collagen Superpowder?

    30. There are thirty calories per packet.

    31. Is it natural?

    32. GOOPGENES is made with natural ingredients.

    33. Is it gluten-free?

    34. Yes.

    35. Can I mix it with juice, milk, or coffee instead of water?

    36. Yes.

    37. Is it tested on animals?

    38. This product has not been tested on animals.

    39. What is the product’s shelf life?

    40. Twenty-four months.

    41. How should I store my GOOPGENES Marine Collagen Superpowder?

    42. GOOPGENES should be stored in a cool, dry place.

    43. Has GOOPGENES been tested for safety?

    44. All the ingredients are Generally Recognized As Safe (GRAS) and are FDA-approved for use in dietary supplements and foods. Furthermore, every batch is tested for safety.

    45. Can I take it with my prescription medication(s)?

    46. If you are taking medication, please consult your physician prior to use.

    47. Is there a preservative in the product?

    48. No, the ingredients are stable when kept dry.

    49. Where are your products manufactured?

    50. GOOPGENES Marine Collagen Superpowder is manufactured in the United States.

    51. Is the packaging recyclable?

    52. The cartons are FSC-certified and recyclable.

    1. General:

    2. WHAT IS THE SHELF LIFE OF THESE PRODUCTS?

    3. Two years.

    4. HOW LONG DO THE PRODUCTS LAST?

    5. This depends on how much product you use and with what frequency. Most products will last two to three months if used consistently according to instructions.

    6. IS GOOP BY JUICE BEAUTY FOR ALL SKIN TYPES?

    7. These products were formulated for all skin types. They are gentle enough for sensitive skin but active enough to combat the signs of aging. The Exfoliating Instant Facial is quite active, as it contains six acids; for people with sensitive skin, we do recommend testing this product on a small patch of skin, and then leaving it on for a shorter time (i.e., thirty to sixty seconds), until your skin gets used to it.

    8. WHAT IS THE SCENT USED IN THE LINE?

    9. The scent in the products is a blend of bergamot, lavender, and lemon essential oils. This blend is always added in small amounts so as not to be overwhelming. The Perfecting Eye Cream does not have a scent, and the Enriching Face Oil gets its slightly different aroma from the eleven-oil blend in the product.

    10. WHY IS THERE NO SUNSCREEN IN THE PRODUCTS?

    11. We understand the need for a product with SPF, and we are working on it! In the meantime, we hope you will try one of the clean sunscreens we carry in the goop Clean Beauty Shop; in particular, our partners at Juice Beauty have several SPF products available on goop.com, including the Green Apple Brightening Moisturizer with SPF 15 and the Stem Cellular CC Tinted Cream with SPF 30.

    12. Ingredients & Safety:

    13. WHAT DOES IT MEAN THAT THE PRODUCTS ARE ORGANIC?

    14. These products were formulated in accordance with the California Organic Products Act, which requires that a product that is labeled “organic” must be at least 70 percent organic in formulation content, excluding water and salt. The goop by Juice Beauty products are formulated with USDA-certified organic ingredients and range from 73 percent to 99 percent organic.

    15. WHAT ARE THE EXACT INGREDIENTS IN GOOP BY JUICE BEAUTY SKIN CARE?

    16. A complete ingredient listing can be found on the product detail page for each product: Luminous Melting Cleanser, The Exfoliating Instant Facial, Enriching Face Oil, Revitalizing Day Moisturizer, Replenishing Night Cream, and Perfecting Eye Cream.

    17. ARE THE PRODUCTS GLUTEN-FREE?

    18. Yes.

    19. IS THE LINE VEGAN?

    20. Yes, these products are formulated without animal-derived ingredients.

    21. IS THE LINE SAFE FOR USE DURING PREGNANCY AND WHILE BREASTFEEDING?

    22. The Exfoliating Instant Facial contains salicylic acid. The salicylic acid percentage is less than 1%, but to err on the side of caution, we recommend that you do not use this product during pregnancy. The other five products in the goop by Juice Beauty skin-care line are safe for use during pregnancy and while breastfeeding.

    23. I HAVE HEARD THAT ESSENTIAL OILS ARE ALLERGENIC OR NOT SAFE FOR USE DURING PREGNANCY. ARE THE ESSENTIAL OILS IN THE PRODUCTS SAFE?

    24. The essential oils in our products are used in low concentrations, and all products passed third-party laboratory safety testing for contact irritation.

      The main concern with essential oils during pregnancy is when the pure oils are used for aromatherapy directly on skin. Given the levels of the essential oils in goop by Juice Beauty products, they would be safe. However, many doctors err on the side of caution, so it is best to consult your physician first.

    25. WHAT ARE THE PERCENTAGES OF ACIDS IN The Exfoliating Instant Facial?

    26. The total combined AHA acid percentage is less than 10%. The salicylic acid percentage is less than 1%.

    27. DO THESE PRODUCTS CONTAIN PRESERVATIVES? WHAT ARE THE PRESERVATIVES USED IN THE PRODUCTS?

    28. We want to ensure that goop by Juice Beauty products arrive fresh and stay fresh in a nonrefrigerated capacity on your vanity. The Enriching Face Oil and the Luminous Melting Cleanser, because they are oil-based products, do not contain preservatives.

      The preservatives used in the other goop by Juice Beauty products are sodium benzoate, gluconolactone, ethylhexylglycerin, and leuconostoc/radish root ferment filtrate. Food-grade preservatives like sodium benzoate are approved for use in food products. The other preservatives used are plant-derived.

    29. HAVE THE PRODUCTS BEEN TESTED FOR SAFETY?

    30. Yes, all the products were tested in a third-party laboratory for safety and sensitivity. The products are applied in a patch onto the skin of an adult human volunteer multiple times over the course of several weeks to confirm that no irritation occurs. The Perfecting Eye Cream and Luminous Melting Cleanser have also been tested in a third-party ocular irritation test to ensure that the product will not irritate the eyes.

    31. Sustainability:

    32. ARE THE PRODUCTS CRUELTY-FREE?

    33. Yes. None of the formulas and none of the raw materials are tested on animals. Juice Beauty, our partner in development and production of these products, conducts no animal testing and is Leaping Bunny Certified; in addition it has received a major award from PETA (Courage in Commerce).

    34. ARE THE BEADS IN THE Exfoliating Instant Facial SUSTAINABLE?

    35. Yes. These beads are biodegradable cellulose, derived from wood pulp. They do not pollute the waterways and are safe for the environment and for animals.

    36. IS THE PACKAGING RECYCLABLE?

    37. The outer cartons are made from Sustainable Forestry Initiative–certified recyclable paper. This certifies that the paper products come from properly managed, sustainable sources.

    38. Distribution:

    39. DO YOU SHIP INTERNATIONALLY?

    40. We currently ship to Puerto Rico, Canada, the UK, France, Germany, and Italy.

    41. WHERE CAN I PURCHASE THE PRODUCT?

    42. The products are available online and in select stores.

    1. General:

    2. DO I REALLY NEED TO TAKE VITAMINS AND SUPPLEMENTS?

    3. Unless you eat a comprehensive whole-foods diet (full of fruits, vegetables, healthy fats, and so on), you may not be getting all the nutrients you need from food alone. The reality for most of us is that we aren’t always eating in a pristine way: The typical American diet is high in processed foods, which contain inadequate vitamin and nutrients. Studies have shown that American women are more nutrient-deficient than men, especially women who are pregnant or breastfeeding, because babies use so much of our resources. We’re also learning more and more about the health consequences of our everyday environmental exposures to pesticides, pollution, and harmful plastics.

      The right supplements can help fill in the gaps in your diet, provide an extra layer of support to ensure that all systems are running smoothly, and fortify your body’s defense against environmental toxins and stressors. Beyond providing you with essential vitamins and minerals, supplements can further diversify your diet with phytonutrients (concentrated plant compounds) and health-boosting omega-3 fatty acids.*

    4. WHAT’S THE BEST WAY TO DESCRIBE THESE PROTOCOLS?

    5. A regimen of daily vitamins formulated by a specialized doctor to both target a specific issue and address many basic nutrient needs.

      BALLS IN THE AIR: This regimen is designed for those who function at an intense pace and want to keep it that way. These antioxidant-rich vitamins and supplements support efficient energy metabolism and a healthy immune system to build your body’s defenses so you can play offense.*

      HIGH SCHOOL GENES: Formulated particularly for perimenopausal or postmenopausal women who feel like their metabolism might be slowing down, this regimen addresses numerous systems in the body that contribute to optimal metabolism.*

      THE MOTHER LOAD: While undoubtedly magical, having a baby can be a taxing and depleting physical experience. This regimen is a top-of-the-line natal protocol, with extra support for getting new (and not-so-new) moms back on their feet.*

      WHY AM I SO EFFING TIRED?: Support your overtaxed system with this comprehensive vitamin and supplement regimen designed to help support balance and energy levels during times of stress.*

      MADAME OVARY: This protocol is for women approaching, in the throes of, or just past menopause who want support for thyroid health and smoothing out common complaints of the menopause transition, including mild hot flashes, mood shifts, and stress-related fatigue.*

    6. HOW ARE THESE PROTOCOLS DIFFERENT FROM A MULTIVITAMIN?

    7. A multivitamin offers general health support in one pill, capsule, or tablet and often only the “recommended daily allowance,” which is the amount that will be adequate for most people. The goop Wellness protocols provide a broad base of nutritional support, but they also take a more direct approach to leverage multiple, select nutrients and herbs to really address specific health concerns. Specifically, high-quality standardized phytonutrients, important omega-3 fats, and specific (targeted) nutrient packages support antioxidant defenses, liver detoxification processes, optimal metabolism, prenatal wellness, and a healthy response to stress.*

    8. WHAT’S IN THE PROTOCOLS?

    9. Check out the full list of ingredients for each protocol here.

    10. HOW DO I KNOW THAT THESE ARE QUALITY VITAMINS AND SUPPLEMENTS?

    11. All of our vitamins and supplements are sourced from high-quality ingredients and undergo rigorous testing to ensure their purity and potency. They are entirely gluten-free and GMO-free, and they are manufactured in a first-class facility that is GMP-certified (meaning it’s received independent certifications for Good Manufacturing Practices). Oils are from sustainably sourced cold-water fish and calamari, and thorough testing guarantees both their beneficial, health-boosting concentrations and that there are not contamination concerns. For example, every batch of our concentrated omega-3 fish oils is tested for more than 200 pesticides, heavy metals, polychlorinated biphenyls (PCBs), dioxins, furans, and dioxin-like PCBs. Beyond that, the protocols are designed to be supremely bioavailable—including the methylated forms of folate and vitamin B12 so that you get the maximum benefits across the board.*

    12. WHERE ARE THE INGREDIENTS SOURCED?

    13. We find raw materials from the highest-quality sources all over the world—geography alone does not determine quality, but particular plant compounds can be properly grown and harvested only in specific geographic locations. All of the supplements are manufactured in the US at FDA GMP-certified facilities and thoroughly quality-tested to meet and exceed FDA standards.

    14. DOES THE PRODUCT CONTAIN ENVIRONMENTAL TOXINS SUCH AS MERCURY, LEAD, PCBS, OR DIOXIN?

    15. Every supplement goes through extensive laboratory testing to ensure its safety. For example, every batch of our concentrated omega-3 fish oils is tested for more than 200 pesticides, heavy metals, and polychlorinated biphenyls (PCBs), dioxins, furans, and dioxin-like PCBs. All products are tested for heavy metals and for microbial contamination.

    16. ARE THESE PROTOCOLS FDA-APPROVED?

    17. The FDA requires all manufacturers of dietary supplements to use GMPs (good manufacturing practices), to test all products for active ingredients and for contaminants, and to label products accurately. Our supplements are made with only FDA-allowed ingredients and manufactured in accordance with FDA current GMP (cGMP) requirements, proven by GMP-certified third parties.

    18. ARE THESE SUPPLEMENTS NON-GMO?

    19. Yes, everything in the protocols is entirely non-GMO.

    20. ARE THESE SUPPLEMENTS GLUTEN-FREE?

    21. Yes, everything in the protocols is entirely gluten-free.

    22. ARE THE INGREDIENTS DERIVED FROM FOOD?

    23. The EPA and DHA in the supplements are derived from the listed sustainably sourced fish and seafood/calamari species. (You can see a full breakdown for each protocol: Balls in the Air, High School Genes, The Mother Load, Why Am I So Effing Tired?, Madame Ovary.) The phytonutrient blend, of course, is from the listed plant sources (you can see the extracts broken down in their respective ingredient lists, too). In order for them to reach peak levels and be the most bioavailable, the vitamins are not derived from food. Think about how many oranges it would take to obtain 600 milligrams of vitamin C (ten) and you will realize that truly food-derived vitamins are quite rare and low-potency.

    24. ARE THESE SUPPLEMENTS ORGANIC?

    25. While the raw materials are not certified-organic, they have passed extensive quality-control processes, including testing for contaminants and adulterants in accordance with FDA cGMP requirements.

    26. ARE THESE SUPPLEMENTS SUITABLE FOR VEGANS?

    27. The supplements contain some animal-derived nutrients: The omega-3 oils are from fresh, wild-caught fish, and the vitamin D is from lanolin.

    28. ARE THESE SUPPLEMENTS DAIRY-, GLUTEN-, NUT-, AND SOY-FREE?

    29. Yes, these dietary supplements are formulated without dairy, gluten, nuts, or soy.

    30. IS THE PACKAGING SUSTAINABLE/RECYCLABLE?

    31. The product packaging contains recycled fiber, and the package carton is recyclable.

    32. WHAT AGES ARE THESE PROTOCOLS INTENDED FOR?

    33. They are designed for adults.

    34. CAN I BUY MORE THAN ONE KIND OF VITAMIN PACK?

    35. We recommend buying one protocol at a time: All the protocols cover the basics you’d look for in a multivitamin and have a strong foundational dose of phytonutrients and omega-3s, which we can all benefit from. Your body can absorb only so many nutrients, so taking more than one protocol simultaneously is likely to just result in expensive pee.

      That said, you can switch protocols at any time by contacting our customer service team at [email protected] or 1.844.WTF.GOOP.

    36. Taking the Vitamins:

    37. HOW AND WHERE SHOULD I STORE MY VITAMINS?

    38. Keep in a cool, dry place, away from heat sources and direct sunlight. (You don’t have to refrigerate.)

    39. WHEN SHOULD I TAKE THE PRODUCT?

    40. Whenever is most convenient—a lot of people find it easier to remember to take their supplements if they do it at the same time each day, but it’s not a requirement.

    41. WHAT IS THE SUGGESTED DAILY DOSE?

    42. Consume the full contents of one packet each day—it’s that easy.

    43. CAN I TAKE THIS ON TOP OF MY EXISTING SUPPLEMENT ROUTINE?

    44. Ask your doctor.

    45. SHOULD I TAKE THE PRODUCT WITH FOOD?

    46. While you don’t have to take it with food, a lot of people do so as a way of remembering to take their supplements (e.g., with breakfast, with lunch, etc.). You can optimize absorption of fat-soluble vitamins like A, D, and E by taking them with food.

    47. CAN I TAKE THIS PRODUCT WITH MY PRESCRIPTION MEDICATIONS?

    48. Ask your doctor.

    49. CAN I DRINK ALCOHOL WHILE TAKING THIS PRODUCT?

    50. Yes.

    51. IS THERE ANYTHING I SHOULDN’T TAKE IF I’M USING THIS PRODUCT?

    52. Any specific drug-nutrient interactions are listed on the labels. Of course, chat with your doctor if you have questions about your individual medications and supplements.

    53. CAN MEN TAKE THESE VITAMINS?

    54. Yes! While we formulated our protocols based on the needs most reported to us by female readers and friends—and reported by female goop staffers—the protocols can be effective for men, too.

    55. I’M BREASTFEEDING/PREGNANT. WHICH VITAMINS CAN I TAKE?

    56. We recommend The Mother Load, but always consult your doctor before taking anything while breastfeeding or pregnant.

    57. I HATE SWALLOWING PILLS. ARE THERE OTHER WAYS I CAN CONSUME THE VITAMINS?

    58. The tablets can generally be cut in half or crushed. (But the taste is better if you can swallow them whole.) Steer clear of cutting the softgels in half, though.

    59. HOW DO I KNOW THAT THE PRODUCT IS WORKING?

    60. As with anything else, how you feel over time will be the most telling.

    61. WHAT HAPPENS IF I HAVE AN ADVERSE REACTION TO THE VITAMINS?

    62. Consult your health care practitioner right away. Please report any adverse reactions by calling 844.WTF.GOOP.

    63. WHAT SHOULD I DO IF I FORGET TO TAKE THE VITAMINS FOR A FEW DAYS?

    64. It shouldn’t be a big problem. Just start again.

    65. IS IT REALLY SAFE TO TAKE THE SAME VITAMINS PRE- AND POSTNATAL?

    66. Yes. Pregnancy is arguably the most important time to ensure that you have healthy levels of essential nutrients (like folate). Post-birth, moms need a supportive micronutrient intake to nourish feeding babies and to recover themselves. This high-quality natal supplement is designed with the nutritional needs of both moms-to-be and moms with littles in mind.

    67. WHY SHOULD I TAKE A PRENATAL PILL BEFORE I EVEN CONCEIVE?

    68. Preparing to be a mother and becoming a mother are incredible experiences that stay with you forever. But both experiences also take a physical toll. The process is inherently depleting from a nutritional perspective. If you’re thinking of starting a family, this protocol can help you strengthen and prepare your body for it all.

    69. CAN I TAKE THE MOTHER LOAD WHILE PREGNANT?

    70. Yes, the protocol was designed to be safe for moms-to-be and to replenish the nutrients you lose while carrying a growing baby. Ask your doctor if you have any questions.

    71. WHY DO THE PILLS LOOK DIFFERENT IN THE MOTHER LOAD?

    72. In an effort to continuously improve our formula, we’ve reduced the amount of pills found in the calcium-magnesium duo and switched the existing tablets to easier-to-swallow capsules. Capsules tend to mask the scent of ingredients and are easier to swallow (great for sensitive moms-to-be).

    73. WHAT IS THE COMPOSITION OF THE CAPSULES?

    74. Capsules found in The Mother Load are vegetarian and made with cellulose derived from wood pulp.

    75. The Protocols:

    76. WHERE CAN I LEARN MORE ABOUT THE PROTOCOLS?

    77. See here.

    78. Results:

    79. HOW LONG DOES IT TAKE TO FEEL SOMETHING? IS THERE ANYTHING I SHOULD NOTICE ONCE I START TAKING THE PRODUCT?

    80. Everyone is different, and the efficacy of these protocols is closely tied to what other kinds of lifestyle decisions you’re making. Pair them with the right diet and exercise regimen and give it a month. It’s important to note that you likely won’t suddenly feel a stark difference but instead a gradual improvement over time.

    81. HOW DO I KNOW IF THE VITAMINS ARE WORKING?

    82. This varies with each person who takes vitamins, as supplements (like food, exercise, etc.) work slightly differently and at different speeds in every body. The main indicator of success is ultimately how you feel. We suggest you stick with these protocols for at least three months before making a decision one way or the other.

    83. WHAT HAPPENS IF I HAVE A BAD REACTION TO THE VITAMINS?

    84. Consult your health care practitioner right away. Please report any adverse reactions by calling 844.WTF.GOOP.

    85. CAN I OVERDOSE ON ANY OF THESE INGREDIENTS?

    86. All of the dietary supplements are designed to give you a dosage within accepted daily levels of intake. You can take them daily for as long as you desire.

    87. WHAT IS THE EXACT INGREDIENT LIST FOR EACH OF THESE PRODUCTS?

    88. See a full list of each protocol’s ingredients with dosage per serving: Why Am I So Effing Tired?, High School Genes, Balls in the Air, The Mother Load, and Madame Ovary.

    89. Goop Chews:

    90. WHO CAN USE THESE PRODUCTS?

    91. Anyone looking for support with their day-to-day needs for sleep, focus, and immunity. These chews are breaking free of the supplement bottle, to make nutritional support simple and easy—plus this package is more fun than the typical pill.

    92. ARE THEY SAFE FOR USE DURING PREGNANCY OR BREASTFEEDING?

    93. If you are breastfeeding, pregnant, or planning to become pregnant, consult your health care professional before using this product.

    94. CAN MEN USE THESE PRODUCTS?

    95. Yes. These products work for both men and women.

    96. DO I NEED TO TAKE THEM WITH A MEAL?

    97. No need to take them with a meal, and no need to plan around meals. Just pop a chew and go.

    98. HOW LONG WILL IT TAKE FOR ME TO NOTICE AN EFFECT?

    99. Nerd Alert typically will take effect within roughly ten to forty-five minutes, and Knock Me Out within about thirty minutes. Of course, individual results may vary. In clinical studies with EpiCor®—one of the main ingredients in Perfect Attendance (learn more below)—participants took EpiCor® for twelve weeks and noticed positive effects. So you’ll want to take Perfect Attendance consistently.

    100. CAN YOU COMBINE THESE CHEWS WITH THE GOOP VITAMIN AND SUPPLEMENT PROTOCOLS?

    101. Yes. Each chew can complement your daily vitamin protocol.

    102. HOW MANY SERVINGS PER DAY CAN I HAVE?

    103. Research suggests that taking two chews daily is adequate to provide the benefits of the individual ingredients. We base our serving size and dosages on the effects seen in research. That said, for Knock Me Out, we recommend beginning with one chew at bedtime and increasing to two as needed.

    104. WHY IS THERE A PROP 65 STICKER?

    105. You can learn more at our Prop 65 page.

    106. IS THERE SUGAR IN THE CHEWS? HOW MANY GRAMS?

    107. Our chews are formulated with up to four grams of sugar per serving. We selected organic raw cane sugar (for Perfect Attendance and Nerd Alert) and organic coconut sugar (for Knock Me Out) because they are less processed—and taste really good.

    108. WHY ORGANIC SUGAR INSTEAD OF ALTERNATE SUGAR SUBSTITUTES?

    109. Organic sugar—the cocount sugar in Knock Me Out and the cane sugar in Perfect Attendance and Nerd Alert—is responsible for the taffy-like texture of our soft chews. It’s why the chews taste and feel like candy, which is something we love about them.

    110. ARE THEY GLUTEN-FREE?

    111. Yes. Each batch of goop chews is tested for gluten using a sandwich enzyme immunoassay to ensure gluten is not present above the limit of twenty parts per million. This immunoassay is a staple in the food industry to quantify contaminants like gluten in food and dietary supplements.

    112. ARE THESE CHEWS VEGAN?

    113. Yes, these chews are vegan. The taffy-like texture of the chews comes from the use of sugar molecules instead of gelatin, which is typically used in gummy bears.

    114. ARE THESE CHEWS ORGANIC?

    115. Each chew is made with over 69 percent organic ingredients.

    116. HOW MUCH CAFFEINE IS IN TWO NERD ALERT CHEWS?

    117. Two Nerd Alert chews contain one hundred milligrams of caffeine. This is about as much caffeine as you’d find in a cup of coffee.

    118. HOW MUCH MELATONIN IS IN TWO KNOCK ME OUT CHEWS?

    119. Two Knock Me Out chews contain four milligrams of melatonin.

    120. WHAT IS EPICOR®?

    121. EpiCor® is a specialty ingredient made by harnessing the benefits of whole food fermentation with Saccharomyces cerevisiae, more commonly known as baker’s yeast. Embria Health Sciences has invested resources to clinically study this unique ingredient, and the research has yielded results that show immune-supportive effects. EpiCor® has also been shown to promote good digestive health by supporting beneficial gut bacteria.*

    122. WHAT IS ELDERBERRY?

    123. Elderberry is a dark-purple berry from the European elder tree that has traditionally been used in rich teas and syrups. We’ve included a supportive dose of concentrated organic elderberry extract in Perfect Attendance, along with the power of unique whole-food yeast fermentate for immune support.1 *

    124. WHAT IS MELATONIN?

    125. Melatonin is a hormone naturally produced by the body in response to light and darkness in our environments. We know this pattern as our circadian rhythm—and we know that plenty can get in the way of this cycle. Supplementing the body’s natural production of melatonin can help with occasional sleeplessness. Each Knock Me Out chew is formulated not only with melatonin but also with L-tryptophan and vitamin B6 to support the body’s own production of the hormone.*

    126. WHAT IS SUNTHEANINE®? WHY DID YOU INCLUDE IT IN NERD ALERT?

    127. SunTheanine® is a patented, trademarked source of L-theanine, an amino acid found almost exclusively in tea leaves. SunTheanine® has been clinically tested and found to promote an alert state. We’ve included it in Nerd Alert because as a pair, L-theanine and caffeine are more effective at improving scores on tests of memory, accuracy, and attention than either ingredient alone.*

    128. WHY SHOULD I TRY ONE OF THE CHEWS VERSUS ANOTHER PILL?

    129. Quite frankly, they taste good, and taking them is easy. Our team of scientists and nutrition experts did the thinking for you and perfected this formulation, maximizing the active ingredients packed into each bite without sacrificing flavor.

    130. HOW LONG ARE THE CHEWS GOOD FOR?

    131. Each bag is marked with a best-by date to ensure our customers get the freshest product. Please check the side of the bag to confirm the shelf-life of your chews.

    132. HOW AND WHERE SHOULD I STORE THIS PRODUCT?

    133. The chews should be stored at room temperature.

    134. WHERE ARE THESE CHEWS MANUFACTURED?

    135. These chews are manufactured in the U.S.

    136. WHY DO PERFECT ATTENDANCE AND NERD ALERT HAVE A DIFFERENT SHAPE AND TEXTURE THAN KNOCK ME OUT?

    137. We have customized the manufacturing process and ingredients in each chew variety to ensure the formula best suits the active ingredients it contains and is the most delicious chew possible. This optimization in manufacturing process means that the texture between varieties differs.

    138. IS THE SERVING SIZE OF THE GOOP CHEWS STILL THE SAME?

    139. Yes!

    140. DO THE GOOP CHEWS STILL HAVE THE SAME INGREDIENTS?

    141. The active ingredients—that give the chews their functional benefits (like melatonin in Knock Me Out for sleep support)—remain unchanged. The ingredients that contribute to the texture of each chew have been optimized per product slightly. The tables below help show what has changed with Perfect Attendance and Nerd Alert.

    142. Perfect Attendance

    143. ORIGINAL FORMULA

      NEW FORMULA

      FLAVOR

      Blackberry flavored

      Improved crisp blackberry flavor, with no aftertaste

      SHAPE

      Square

      Rectangle

      COLOR

      Glossy, dark purple

      TEXTURE

      Chewy, sticky

      Chewy, soft

      CALORIES

      40 calories

      35 calories

      INGREDIENTS
      (PER 2 CHEWS)

      500 mg EpiCor® Dried Yeast Fermentate (Saccharomyces cerevisea);
      300 mg Organic Elderberry Fruit Extract (Sambucus nigra)

      SWEETNERS

      Organic coconut sugar
      Organic tapioca syrup
      Monk fruit extract

      Organic raw cane sugar
      Organic tapioca syrup
      Monk fruit extract

      TOTAL SUGARS
      (per 2 chews)

      4 grams

      allergens

      Contains nuts (coconuts)

      None

    144. NERD ALERT

    145. ORIGINAL FORMULA

      NEW FORMULA

      FLAVOR

      Café au lait flavored

      Improved café au lait flavor with a hint of caramel and no aftertaste

      SHAPE

      Square

      Rectangle

      COLOR

      Glossy, caramel, light brown with white speckles

      TEXTURE

      Chewy, sticky

      Chewy, soft

      CALORIES

      40 calories

      35 calories

      INGREDIENTS
      (PER 2 CHEWS)

      100mg caffeine; 200mg L-theanine

      SWEETNERS

      Organic coconut sugar
      Organic tapioca syrup
      Monk fruit extract

      Organic raw cane sugar
      Organic tapioca syrup
      Monk fruit extract

      TOTAL SUGARS
      (per 2 chews)

      4 grams

      allergens

      Contains nuts (coconuts)

      None

    146. *These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

    147. Other Products:

    148. THE YONI EGG

    149. If you have purchased a yoni egg at a goop retail location, you may have received an old packaging insert. Please refer to the below updated copy for use with your yoni egg.

      Yoni eggs harness the power of energy work, crystal healing, and a Kegel-like physical practice.

      STEP 1: Wash your egg with soap and water. Afterward, place it in hot (i.e., recently boiled) water for about ten minutes. Let it cool. Bonus points: Burn sage around the egg to clear the energy. You can also recharge its energy by placing it in the light of a full moon (as you might with another crystal).

      STEP 2: Gently insert the egg into your vagina—as you would a tampon—the slightly larger side of the egg first. Work your pelvic floor and feel the connection with your body by squeezing and releasing the egg. You might begin with a ten to fifteen-minute session, if comfortable. Regular pelvic floor exercise is great for vaginal muscle tone, bladder control, sexual function, sensation, pleasure, and feminine energy in general, though results can take a month or two, depending on your body. Build up a practice if it brings joy and well-being to you, too.

      UNTIL NEXT TIME: Clean your egg after use and before using again. Keep it in or on a space that is sacred to you or has good vibes.

      If you have additional questions, please reach out to us at [email protected] or 1-800-WTF-goop.

    1. What is a Double-Sided Wand Vibrator? How is it different from other wand vibrators on the market?

    2. We designed the Double-Sided Wand Vibrator to be the ultimate tool for self-pleasure and exploration. That’s why we engineered each end with eight different vibrating and pulsating patterns of varying intensities: We love classic wand vibrators, but they typically make use of only one end of the toy—and you miss out on the feel of more-precise and targeted vibrations. We wanted it all. With this vibrator’s sixty-four different combinations and the option to use it in the bath or shower, the delight and discovery seem endless. The Double-Sided Wand Vibrator is a thing of beauty—functionally and aesthetically.

    3. What comes with the Double-Sided Wand Vibrator?

    4. The Double-Sided Wand Vibrator comes with a convenient storage bag, USB charging cable, and user manual.

    5. How big is the Double-Sided Wand Vibrator?

    6. The Double-Sided Wand Vibrator measures 8.125 inches long, and the wonder ball is 1.75 inches in diameter at its largest point.

    7. What is the Double-Sided Wand Vibrator made of?

    8. The Double-Sided Wand Vibrator is made of ABS plastic covered in velvety-soft, body-safe silicone that has met FDA safety standards for prolonged exposure to the skin.

    9. My carton came without a user manual. Where can I access one?

    10. You should find your user manual is packed snugly at the bottom of the carton, beneath the vibrator, foam, and paperboard inserts. If you’re still having trouble finding it, reach out to [email protected] and we’ll send you a digital copy.

    11. I lost my user manual. Where can I access one?

    12. Reach out to [email protected] and we’ll send you a digital copy.

    13. How do I charge my device?

    14. To charge your Double-Sided Wand Vibrator, connect the USB cable (included) into your preferred 5V power source. Locate the small charging port opposite the control buttons and firmly push the charger jack into the port. Never charge your vibrator in or near water. Do not use while connected to a power source. When the vibrator is successfully charging, the LED battery-life display will flash. Once fully charged, the LED display will remain lit.

    15. How long does the battery last?

    16. When fully charged, the Double-Sided Wand Vibrator provides approximately one hour of continuous usage. This battery life is indicated by the LED display on the device: Each light represents about fifteen minutes of use.

    17. Do I need to use lube? What kind of lube should I use?

    18. You can certainly enjoy and explore with the Double-Sided Wand Vibrator without lubricant. We recommend incorporating a water-based lubricant into your routine—we find it brings a whole new feel to using the device. Steer clear of silicone-based lubricants as they may cause the silicone on your vibrator to degrade.

    19. Is my vibrator waterproof?

    20. The Double-Sided Wand Vibrator is designed for safe shower and water play and can submerged for up to thirty minutes in water up to one meter (approximately three feet) deep.

    21. Can I travel with my Double-Sided Wand Vibrator?

    22. Yes! We recommend placing the device in travel mode by simultaneously pressing and holding both buttons for two seconds before packing. The device is equipped with a 16357/750mAh/3.7v battery lithium-ion battery, so it’s best to check the current FAA guidelines before flying.

    23. How do I clean my vibrator?

    24. Clean your Double-Sided Wand Vibrator after every use, using either soap and water or a water-based sex toy cleaner. Allow it to dry completely before storing.

    25. Is the vibrator shipped in discreet packaging?

    26. Yes! The vibrator is carefully packed in our warehouse in an unmarked shipping box like all goop.com orders.

    27. Does the Double-Sided Wand Vibrator ship internationally?

    28. Yes, it ships to Canada, the EU, and the UK.

    29. Is the Double-Sided Wand Vibrator returnable or refundable?

    30. As noted on the product listing, the Double-Sided Wand Vibrator is not eligible for return. However, if you believe the device you received is defective, please see the terms of the warranty below.

    31. What is the warranty on my vibrator?

    32. IMPORTANT: BY USING THIS PRODUCT YOU ARE AGREEING TO BE BOUND BY THE PRODUCT WARRANTY (“WARRANTY”) AS SET FORTH BELOW. DO NOT USE THIS PRODUCT UNTIL YOU HAVE READ THIS WARRANTY. THE INFORMATION ON THIS PAGE REGARDING WARRANTIES AND LEGAL RIGHTS IS INTENDED FOR PRODUCTS PURCHASED IN THE UNITED STATES ONLY. THE WARRANTY IS VALID ONLY IN THE U.S.A.

      What’s Covered: Defects in materials and workmanship for a period of one year from the date of original retail purchase by the end-user purchaser (“Warranty Period”) when used normally in accordance with this user manual and product guidelines including without limitations directions for use, care, and maintenance contained on product packaging and at goop.com The Warranty covers working parts that affect the function of the pleasure product.

      What’s Not Covered: This Warranty does not apply to any damage arising from failure to follow instructions relating to the Product’s use or care. This Warranty does not apply to: (a) consumable parts, such as batteries, lotions, and lubricants; (b) cosmetic damage or deterioration, including but not limited to discoloration and broken plastic on ports; (c) loss of or damage to removable parts; (d) damage caused by use with another product; (e) damage caused by accident, abuse, misuse, liquid contact, fire, earthquake, or other external cause; (f) damage caused by use of the Product outside published guidelines; (g) damage caused by service performed by any third party; (h) any Product that has been modified to alter functionality or capability; (i) defects caused by normal wear and tear or otherwise due to the normal aging of the Product. A defective Product will be replaced with a new, identical Product or, if unavailable, a new Product of comparable value. Due to continuing improvements, replacement product may differ from the product submitted for a Warranty claim.

    33. My device does not work or charge. What should I do?

    34. If you believe the Double-Sided Wand Vibrator you received is defective, please reach out to goop’s customer service at [email protected].

    35. How do I dispose of my device?

    36. Please consider the environment and dispose of your product at an appropriate electronic-waste collection point at the end of its usable life. Please do not dispose of it in household waste.

    1. HOW DO GOOP SUBSCRIPTIONS WORK?

    2. When you purchase a subscription at goop, you’ll receive regular shipments of the products you have subscribed to based on the frequency you choose; goop offers thirty-, sixty-, and ninety-day subscriptions. Your subscription will continue for each subscription period until you cancel. You’ll be charged each subscription period for the cost of the applicable products, plus shipping, handling, and sales tax. You may skip a subscription shipment and make changes to your subscription or cancel at any time. There is no additional fee associated with the subscription, and there is no minimum purchase obligation.

    3. WHAT’S GOOP’S WELLNESS SUBSCRIPTION PLAN ALL ABOUT?

    4. It’s a simple way of replenishing your vitamin stash and keeping a consistent wellness routine, with no extra work required, and you will save some money. We borrowed the best elements of a traditional subscription model: A fresh supply arrives at your door every month, you save $15 every time, and you never miss a dose because you spaced on reordering. But we ditched all the nonsense—no commitment, no hoops to jump through, and definitely no fine print. You can switch protocols, skip a month, or drop it altogether, anytime, in one click.

    5. DO I HAVE TO SIGN UP FOR A WELLNESS SUBSCRIPTION?

    6. No. It’s a bit more expensive, but you can try out a month’s supply of the goop Wellness protocols by ordering à la carte whenever you want.

    7. HOW MUCH IS SHIPPING?

    8. No charge—subscription shipping is on us.

    9. WHEN WILL MY CARD BE CHARGED?

    10. Once your order is placed, we authorize your card. We’ll charge your card only when the order ships (within two business days). Your credit or debit card will then be charged every thirty days after the initial charge. Any questions regarding your payment? Ask us at [email protected].

    11. HOW DO I MODIFY MY SUBSCRIPTION?

    12. You can modify your subscription plan right from your account page at any time—just click on Subscriptions. Any changes you make will be reflected in your next shipment, except for changes initiated while an order is in process (i.e., when your card has been charged but you have not yet received your shipment), which will be reflected after the current order has been completed.

    13. CAN I CHANGE MY PAYMENT METHOD?

    14. Yes, you can change your payment at any time in your account section. If you do not make any changes, the payment method you selected for your first order will be used on all subsequent orders.

    15. HOW DO I CANCEL MY SUBSCRIPTION?

    16. You can cancel your subscription right from your account page—just click on Subscriptions. You may also cancel by contacting goop customer service at 1.844.WTF.GOOP. (Of course, we’d be sad to see you go, and as always, feel free to share any feedback with us at [email protected].) If you cancel before your card is charged for the next recurring payment, then your subscription will terminate automatically and goop will not charge your payment provider for any subsequent subscription periods. If you cancel while an order is in process (i.e., when your card has been charged but you have not yet received your shipment), goop will continue to process your order; your subscription will terminate automatically after the last order has shipped.

    17. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

    18. Your initial order will ship within two business days. Once it has shipped, you can expect your order to be delivered in one to five business days. Subsequent subscription orders will be processed thirty days from your initial order placement—so your fresh vitamin and supplement box (for example) will arrive at your doorstep just as you’re finishing your previous pack.

    1. Across the US, public school teachers face restrictive budgets, and many spend their own salaries on basic classroom supplies. This is why we’ve long supported DonorsChoose.org, an innovative New York City–based crowdfunding nonprofit that connects teachers with donors who can pitch in to offer financial relief. Teachers post their project needs and requests, toward which anyone can donate any amount. (And it’s not just paper and pencils: Last year, DonorsChoose.org found that 84 percent of teachers spend their own money to provide underprivileged students with life essentials like clothing, toothpaste, and snacks.) The best part? If so requested, the students write thank-you notes, and not for the reason one might think: It’s not an exercise in manners; it’s an important step because it gives the kids a chance to metabolize that complete strangers are invested in their future.

      We’re inviting you to help support our friends at this incredible organization while shopping on goop. When you make a purchase on goop.com, you’ll be given the option to contribute to a DonorsChoose.org classroom program request, located near your zip code, by rounding up to the nearest $10. That money will go directly toward funding the teacher’s classroom request.

    2. A LITTLE MORE ON DONORSCHOOSE.ORG

    3. DonorsChoose.org is the leading platform for giving to public schools. In 2000, Charles Best, a former Bronx public school teacher, founded the organization after he took into account all the personal money he and his fellow colleagues were spending on things from basic classroom materials to learning resources for passion projects. He thought there might be many people who’d like to help, so he drew up a website and contacted his peers to post the first requests. Today the platform is open to every US public school (78 percent have a teacher who’s posted a project). It’s been effective in reaching approximately 27 million students, garnering the support of more than 3 million people and partners, and raising more than $675 million toward classroom materials and learning experiences.

      Here’s how it works: Teachers post funding requests for needed school supplies, classroom projects, field trips, life essentials, and more, which anyone can donate to directly. Educators who work directly with students at verified US public schools are eligible to submit projects on DonorsChoose.org. When creating classroom project requests, teachers specify the exact items their classrooms need, such as ten boxes of sixty-four crayons or twenty-five copies of Wonder.

      To learn more, visit DonorsChoose.org.

    4. CAN I SELECT MY CLASSROOM PROJECT?

    5. We’ll automatically pull a high-need project (prioritized according to economic need level) from the school nearest to the zip code you enter during checkout. You can always check out additional projects to support at DonorsChoose.org.

    6. WHERE DOES MY MONEY GO?

    7. When you click Add Donation, we will round up your purchase and send the amount indicated to DonorsChoose.org, which will provide that donation to the selected classroom project (or a similar project in your area, if the original project has reached its funding goal).

      You can see exactly how your donation is spent by visiting the project page of the teacher you support. There you can see what items the teacher is requesting and how they’ll be used in the classroom. Once the project is fully funded, DonorsChoose.org will ship the requested resources directly to the teacher, and you can visit the page to see the teacher’s thank-you note. For more information, visit here. Donations made to DonorsChoose.org via goop are not cancelable or refundable.

    8. WHAT HAPPENS IF THE PROJECT I SUPPORT ISN’T FULLY FUNDED?

    9. If the project expires before it’s fully funded, DonorsChoose.org will reallocate those funds to another worthy classroom project in your area.

    1. WHO CAN USE THIS PRODUCT?

    2. This product is designed for anyone looking for some additional support for their metabolism. Eating nutrient-dense whole foods and moving our bodies regularly goes a long way toward supporting our metabolism. Adding a few other ingredients to that common-sense equation can help optimize it.*

    3. Is it for everyone?

    4. If you are pregnant, planning to become pregnant, or breastfeeding, or if you have a medical condition, low blood sugar or are diabetic, consult your health care professional before using this product. Cinnamon extract and holy basil may lower blood glucose. Do not use if you are allergic to cinnamon. Not for use by children.

    5. IS IT SAFE FOR USE DURING PREGNANCY OR BREASTFEEDING?

    6. If you are breastfeeding, pregnant or planning to become pregnant, consult with your healthcare professional before using this product.

    7. CAN MEN USE THIS PRODUCT?

    8. Yes.

    9. WHAT IS IN METABOLISM BOOSTING SUPERPOWDER?

    10. Metabolism Boosting Superpowder contains a clinically studied dose of 7-Keto DHEA, an ingredient that has been shown to increase metabolism and support healthy body weight when combined with a balanced diet and exercise.* It also includes a concentrated extract of cinnamon to help maintain healthy blood sugar levels when used as part of your diet, and holy basil, traditionally used to support a healthy response to stress.*

    11. WHAT IS 7-KETO DHEA? HOW IS IT DIFFERENT THAN DHEA?

    12. 7-Keto DHEA is a naturally occurring metabolite of dehydroepiandrosterone (DHEA), a hormone that is produced primarily by the body’s adrenal glands. Unlike DHEA, 7-keto DHEA is not converted into sex hormones (e.g. testosterone or estrogen). Levels of its precursor DHEA may decline as we age. Preliminary research has shown that 7-keto DHEA can promote thermogenesis (the body’s process of converting calories into heat), and it has been shown in clinical studies to help increase metabolism and support healthy body weight when combined with a balanced diet and exercise.*

    13. HOW SHOULD I TAKE IT?

    14. Add one sachet to your favorite smoothie or to 8-12 ounces of liquid of your choice. For best flavor consume promptly after mixing. For smoothie ideas visit goop.com/recipes.

    15. HOW LONG WILL IT TAKE TO NOTICE AN EFFECT?

    16. In clinical studies with 7-keto DHEA, effects on metabolism were seen after 7 days, while an effect on body weight was observed after 8 weeks. Individual results will vary, and as with any supplement, consistency is key.

    17. CAN I TAKE IT MORE THAN ONCE A DAY?

    18. We recommend taking it once a day. Research suggests that one serving per day is adequate to provide the benefits of the individual ingredients. We base our serving size and dosages on the effects seen in research.

    19. DO I NEED TO TAKE IT WITH FOOD?

    20. No need to take it with food. Mix into your favorite smoothie or take on its own mixed into liquid of your choice.

    21. IS METABOLISM BOOSTING SUPERPOWDER GLUTEN-FREE?

    22. Yes. The product is tested for gluten using a sandwich enzyme immunoassay to ensure gluten is not present above the limit of twenty parts per million. This immunoassay is a staple in the food industry to quantify contaminants like gluten in food and dietary supplements.

    23. IS METABOLISM BOOSTING SUPERPOWDER SOY-FREE?

    24. Yes.

    25. DOES METABOLISM BOOSTING SUPERPOWDER CONTAIN SUGAR?

    26. No, Metabolism Boosting Superpowder contains no sugar. It is sweetened with the naturally-derived sweeteners steviol glycosides and monk fruit extract.

    27. HOW MANY CALORIES ARE IN METABOLISM BOOSTING SUPERPOWDER?

    28. There are 10 calories in Metabolism Boosting Superpowder.

    29. WHAT ARE STEVIOL GLYCOSIDES, AND WHY IS IT IN THE PRODUCT?

    30. Steviol glycosides are natural compounds derived from stevia, and are used in the product as a sweetener, along with monk fruit extract.

    31. IS METABOLISM BOOSTING SUPERPOWDER VEGAN?

    32. Yes.

    33. IS THIS PRODUCT NON-GMO?

    34. Yes, the ingredients used in Metabolism Boosting Superpowder are non-GMO.

    35. WHAT IS THE SHELF LIFE OF THE PRODUCT?

    36. Twenty-four months.

    37. IS THERE A PRESERVATIVE IN THE PRODUCT?

    38. No, the ingredients are stable when kept dry.

    39. HOW SHOULD I STORE THIS PRODUCT?

    40. Keep in a cool, dry place. No need to refrigerate.

    41. CAN I TAKE METABOLISM BOOSTING SUPERPOWDER WITH OTHER SUPPLEMENTS?

    42. Yes, Metabolism Boosting Superpowder can be used to complement your existing supplement routine. Consult your healthcare professional with any concerns.

    43. CAN I TAKE METABOLISM BOOSTING SUPERPOWDER WITH MY PRESCRIPTION MEDICINE(S)?

    44. If you have a medical condition, or are taking prescription medication, please consult your physician/healthcare professional prior to use.

    45. IS METABOLISM BOOSTING SUPERPOWDER FDA-APPROVED?

    46. The FDA requires all manufacturers of dietary supplements to use GMPs (good manufacturing practices), to test all products for active ingredients and for contaminants, and to label products accurately. Our supplements are made with only FDA-allowed ingredients and manufactured in accordance with FDA current GMP (cGMP) requirements, proven by GMP-certified third parties.

    47. WHERE IS METABOLISM BOOSTING SUPERPOWDER MANUFACTURED?

    48. Metabolism Boosting Superpowder is manufactured in the U.S.A.

    49. IS THE PACKAGING RECYCLABLE?

    50. *These statements have not been evaluated by the U.S. Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

    1. WHO CAN TAKE THIS PRODUCT?

    2. This product is formulated for anyone who wants to support gut health, reduce occasional bloating, and promote healthy and normal bowel function.*

    3. Is it for everyone?

    4. If you have a medical condition or are pregnant, planning to become pregnant, or breastfeeding, consult your health care professional before using this product. Not for use by children.

    5. IS IT SAFE FOR USE DURING PREGNANCY OR BREASTFEEDING?

    6. If you are breastfeeding, pregnant, or planning to become pregnant, consult your health care professional before using this product.

    7. CAN MEN USE THIS PRODUCT?

    8. Yes.

    9. WHAT IS IN GUT MICROBIOME SUPERPOWDER?

    10. Gut Microbiome Superpowder contains the clinically studied probiotic strain Lactobacillus plantarum 299v to support gut health and help with occasional digestive upset. It also contains prebiotics to feed the healthy bacteria in the gut, digestive enzymes to support digestion of macronutrients, L-glutamine, and aloe juice concentrate.*

    11. WHAT IS LACTOBACILLUS PLANTARUM 299v?

    12. Lactobacillus plantarum 299v (or LP299VÒ) is a probiotic strain that has been shown to be stable at room temperature (meaning no refrigeration is necessary). Clinical studies have shown that Lactobacillus plantarum 299v promotes digestive health and function, including support for occasional digestive upset, bloating, and regularity.*

    13. WHAT IS SOLUBILIZED GUAR FIBER?

    14. The fiber added to Gut Microbiome Superpowder (solubilized guar fiber) is a soluble dietary fiber made from partially hydrolyzed guar gum (SunfiberÒ) and is added as a prebiotic to feed the healthy bacteria in your gut and support the gut microbiome. It also makes Gut Microbiome Superpowder a good source of fiber.*

    15. WHAT DIGESTIVE ENZYMES ARE IN THE PRODUCT, AND ARE THEY SUITABLE FOR VEGANS AND VEGETARIANS?

    16. Gut Microbiome Superpowder contains a blend of digestive enzymes (proteases, lipase, amylase, and cellulase) to help support digestion of proteins, carbohydrates, and lipids.* The digestive enzymes in this product are derived from vegan sources.

    17. HOW SHOULD I TAKE IT?

    18. Add one sachet to eight to twelve ounces of water or a liquid of your choice. We recommend mixing with room-temperature or cool beverages for best results; hot temperatures can kill the probiotics and make them ineffective. The superpowder is especially nice in a smoothie. For smoothie ideas, visit goop.com/recipes.

    19. HOW LONG WILL IT TAKE TO NOTICE AN EFFECT?

    20. Clinical studies using Lactobacillus plantarum 299v, the probiotic used in Gut Microbiome Superpowder, were carried out for three to four weeks or longer. Individual results will vary, and as with any supplement, consistency is key.

    21. CAN I TAKE IT MORE THAN ONCE A DAY?

    22. We recommend taking it once a day. Research suggests that one serving per day is adequate to provide the benefits of the individual ingredients. We base our serving size and dosage on the effects seen in research. For example, Gut Microbiome Superpowder is formulated with the same dose of probiotics per serving studied in clinical research.

    23. DO I NEED TO TAKE IT WITH FOOD?

    24. While it’s not necessary to take the superpowder with food, you can add it to your favorite smoothie or to a liquid of your choice and consume before a meal to help support macronutrient digestion (the breakdown of carbohydrates, proteins, and fats by the digestive enzymes).*

    25. IS GUT MICROBIOME SUPERPOWDER GLUTEN-FREE?

    26. Yes. The product is tested for gluten using a sandwich enzyme immunoassay to ensure gluten is not present above the limit of twenty parts per million. This immunoassay is a staple in the food industry to quantify contaminants like gluten in food and dietary supplements.

    27. IS GUT MICROBIOME SUPERPOWDER SOY-FREE?

    28. Yes.

    29. DOES GUT MICROBIOME SUPERPOWDER CONTAIN SUGAR?

    30. No, Gut Microbiome Superpowder contains no sugar.

    31. HOW MANY CALORIES ARE IN GUT MICROBIOME SUPERPOWDER?

    32. There are fifteen calories in Gut Microbiome Superpowder.

    33. DOES IT CONTAIN ANY COLOR OR FLAVOR?

    34. Gut Microbiome Superpowder contains no artificial colors or flavors.

    35. IS GUT MICROBIOME SUPERPOWDER VEGAN?

    36. Yes.

    37. IS THIS PRODUCT NON-GMO?

    38. Yes, the ingredients used in Gut Microbiome Superpowder are non-GMO.

    39. WHAT IS THE SHELF LIFE OF THE PRODUCT?

    40. Twenty-four months.

    41. IS THERE A PRESERVATIVE IN THE PRODUCT?

    42. No. The ingredients are stable when kept dry.

    43. HOW SHOULD I STORE THIS PRODUCT?

    44. Keep the superpowder in a cool, dry place. No need to refrigerate.

    45. CAN I TAKE GUT MICROBIOME SUPERPOWDER WITH OTHER SUPPLEMENTS?

    46. Yes, Gut Microbiome Superpowder can be used to complement your existing supplement routine. Consult your health care professional with any concerns.

    47. CAN I TAKE GUT MICROBIOME SUPERPOWDER WITH MY PRESCRIPTION MEDICINE?

    48. If you have a medical condition or are taking prescription medication, please consult your health care professional prior to use.

    49. IS GUT MICROBIOME SUPERPOWDER FDA-APPROVED?

    50. The FDA requires all manufacturers of dietary supplements to use GMP (good manufacturing practice), to test all products for active ingredients and for contaminants, and to label products accurately. Our supplements are made with only FDA-allowed ingredients and manufactured in accordance with the FDA’s current GMP (cGMP) requirements, proven by GMP-certified third parties.

    51. WHERE IS GUT MICROBIOME SUPERPOWDER MANUFACTURED?

    52. Gut Microbiome Superpowder is manufactured in the USA.

    53. IS THE PACKAGING RECYCLABLE?

    54. The cartons are FSC-certified and recyclable.

    55. *These statements have not been evaluated by the U.S. Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

    1. WHO CAN USE THIS PRODUCT?

    2. This product is designed for women who want support for healthy sexual desire, arousal, and mood.*

    3. Is it for everyone?

    4. This product is not for people who are pregnant. If you are planning to become pregnant, are lactating or breastfeeding, have a medical condition (including a history of hormone-sensitive cancers), or are taking medication (especially blood-thinning or diabetes medication), consult your health care professional before using this product.

    5. IS IT SAFE FOR USE DURING PREGNANCY OR BREASTFEEDING?

    6. Do not use if you are pregnant. If you are planning to become pregnant, are lactating, or are breastfeeding, consult with your health care professional before using this product.

    7. IS IT SAFE TO USE WHILE ON BIRTH CONTROL?

    8. There have been no reported contraindications between the ingredients and dosages in DTF and hormone-based oral contraceptives, but it is best to consult your health care professional before starting a new supplement.

    9. CAN MEN USE THIS PRODUCT?

    10. This product is formulated specifically to support female sexual health.

    11. HOW SHOULD I TAKE IT?

    12. Take one capsule twice daily. For best results, use consistently.

    13. HOW LONG WILL IT TAKE TO NOTICE AN EFFECT?

    14. Clinical studies carried out using the ingredients found in DTF involved participants who used the ingredients daily for at least eight weeks. Individual results will vary, and consistency is key.

    15. DO I NEED TO TAKE IT WITH FOOD?

    16. No.

    17. WHAT IS LIBIFEM®?

    18. Libifem® is a trademarked extract of fenugreek seed. Libifem® has been clinically studied to support healthy sexual arousal and desire in women.
      Libifem® is a registered trademark of Gencor.

    19. WHAT IS SAFFRON?

    20. Saffron comes from the red stigmas of the flower Crocus sativus. Saffron extract is included in DTF to support a healthy mood.*

    21. WHAT IS SHATAVARI?

    22. Shatavari, or Asparagus racemosus root extract, is a traditionally used female health adaptogen.*

    23. IS DTF GLUTEN-FREE?

    24. Yes. The product is tested for gluten using a sandwich enzyme immunoassay to ensure gluten is not present above the limit of twenty parts per million. This immunoassay is a staple in the food industry to quantify contaminants like gluten in food and dietary supplements.

    25. DOES DTF CONTAIN ANY HORMONES?

    26. DTF is made without hormones.

    27. IS DTF SOY-FREE?

    28. Yes.

    29. IS DTF VEGAN?

    30. Yes.

    31. IS THIS PRODUCT NON-GMO?

    32. Yes, the ingredients used in DTF are non-GMO.

    33. WHAT IS THE SHELF LIFE OF THE PRODUCT?

    34. Twenty-four months.

    35. HOW SHOULD I STORE THIS PRODUCT?

    36. Keep in a cool, dry place. No need to refrigerate.

    37. CAN I TAKE DTF WITH OTHER SUPPLEMENTS?

    38. Consult your health care professional.

    39. CAN I TAKE DTF WITH MY PRESCRIPTION MEDICINE(S)?

    40. If you have a medical condition (including a history of hormone-sensitive cancers) or are taking medication (especially blood-thinning or diabetes medication), please consult your physician or health care professional prior to use.

    41. IS DTF FDA-APPROVED?

    42. The FDA requires all manufacturers of dietary supplements to use good manufacturing practices (GMPs), to test all products for active ingredients and for contaminants, and to label products accurately. Our supplements are made with only FDA-allowed ingredients and manufactured in accordance with FDA current GMP (CGMP) requirements, proven by GMP-certified third parties.

    43. WHERE IS DTF MANUFACTURED?

    44. DTF is manufactured in the USA.

    45. IS THE PACKAGING RECYCLABLE?

    46. The cartons are Forest Stewardship Council–certified and recyclable.

    47. *These statements have not been evaluated by the U.S. Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

    1. Where is the G-spot?

    2. You won’t find the G-spot on a diagram of the vulva. That’s because it’s not a distinct part of your anatomy—it’s an erogenous zone that’s part of your larger clitoral network. Located close to the root of your clitoris, your G-spot is stimulated internally, typically by applying persistent stroking pressure after you’re already aroused.

    3. What is the Ultraplush Self-Heating G-Spot Vibrator? How is it different from other G-spot vibrators on the market?

    4. We designed this vibrator to be the ultimate tool for G-spot stimulation. The insertable end warms to just above your body’s temperature, which promotes blood flow and muscle relaxation. Dual-density silicone allows you to apply pressure comfortably as deeply as you’d like—and at the precise angle that feels best to you, thanks to a flexible body. There are ten vibration patterns and intensities that can deliver a variety of sensations, from a gentle tingling to an intense rumbling, with many pleasurable combinations in between.

    5. What comes with the Ultraplush Self-Heating G-Spot Vibrator?

    6. The Ultraplush Self-Heating G-Spot Vibrator comes with a convenient storage bag, USB charging cable, and user manual.

    7. how big is the Ultraplush Self-Heating G-Spot Vibrator?

    8. The Ultraplush Self-Heating G-Spot Vibrator measures 8.5 inches long, with about 4.5 inches of insertable length. It’s 1.5 inches in diameter at its largest point.

    9. How long does the Ultraplush Self-Heating G-Spot Vibrator take to heat?

    10. Allow up to seven minutes for the vibrator to come to full temperature. The heated end should feel warm in three to four minutes.

    11. how hot does the Ultraplush Self-Heating G-Spot Vibrator get?

    12. The insertable end gently heats to just above body temperature, about 107 degrees Fahrenheit.

    13. What is the Ultraplush Self-Heating G-Spot Vibrator made of?

    14. The Ultraplush Self-Heating G-Spot Vibrator is made of ABS plastic covered in velvety-soft, body-safe silicone that has met FDA safety standards for prolonged exposure to the skin.

    15. My carton came without a user manual. Where can I access one?

    16. You should find your user manual is packed snugly at the bottom of the carton, beneath the vibrator, foam and paperboard inserts. If you’re still having trouble finding it, reach out to [email protected] and we’ll send you a digital copy.

    17. I lost my user manual. Where can I access one?

    18. Reach out to [email protected] and we’ll send you a digital copy.

    19. How do I charge my device?

    20. To charge your Ultraplush Self-Heating G-Spot Vibrator, connect the USB cable (included) to your preferred 5V power source. Locate the small charging port opposite the control buttons and firmly push the charger jack into the port. Never charge your vibrator in or near water. Do not use while connected to a power source.

      When the vibrator is successfully charging, the LED battery-life display will flash. Once fully charged, the LED display will remain lit.

    21. How long does the battery last?

    22. When fully charged, the Ultraplush Self-Heating G-Spot Vibrator provides approximately one hour of continuous usage. This battery life is indicated by the LED display on the device:

      • Four lights represent about sixty minutes of usage time
      • Three lights represent about forty minutes of usage time
      • Two lights represent about twenty-five minutes of usage time
      • One light represents about five minutes of usage time
    23. Do I need to use lube? What kind of lube should I use?

    24. You can certainly enjoy the Ultraplush Self-Heating G-Spot Vibrator without lubricant. We recommend incorporating a water-based lubricant into your routine—we find it brings a whole new feel to using any vibrator. Steer clear of silicone-based lubricants as they may cause the silicone on your vibrator to degrade.

    25. Is my vibrator waterproof?

    26. The Ultraplush Self-Heating G-Spot Vibrator is designed for safe shower and water play and can submerged for up to thirty minutes in water up to one meter (approximately three feet) deep.

    27. Can I travel with my Ultraplush Self-Heating G-Spot Vibrator?

    28. Yes! We recommend placing the device in travel mode by simultaneously pressing and holding both buttons for two seconds before packing. The device is equipped with a 16357/750mAh/3.7v battery lithium-ion battery, so it’s best to check the current FAA guidelines before flying.

    29. How do I clean my vibrator?

    30. Clean your Ultraplush Self-Heating G-Spot Vibrator after every use, using either soap and water or a water-based sex toy cleaner. Allow it to dry completely before storing.

    31. Is the vibrator shipped in discreet packaging?

    32. Yes! The vibrator is carefully packed in our warehouse in an unmarked shipping box like all goop.com orders.

    33. Is the Ultraplush Self-Heating G-Spot Vibrator returnable or refundable?

    34. As noted on the product listing, the Ultraplush Self-Heating G-Spot Vibrator is not eligible for return. However, if you believe the device you received is defective, please see the terms of the warranty below.

    35. What is the warranty on my vibrator?

    36. IMPORTANT: BY USING THIS PRODUCT YOU ARE AGREEING TO BE BOUND BY THE PRODUCT WARRANTY (“WARRANTY”) AS SET FORTH BELOW. DO NOT USE THIS PRODUCT UNTIL YOU HAVE READ THIS WARRANTY. THE INFORMATION ON THIS PAGE REGARDING WARRANTIES AND LEGAL RIGHTS IS INTENDED FOR PRODUCTS PURCHASED IN THE UNITED STATES ONLY. THE WARRANTY IS VALID ONLY IN THE USA.

      What’s Covered: Defects in materials and workmanship for a period of one year from the date of original retail purchase by the end-user purchaser (“Warranty Period”) when used normally in accordance with this user manual and product guidelines including without limitations directions for use, care, and maintenance contained on product packaging and at goop.com The Warranty covers working parts that affect the function of the pleasure product.

      What’s Not Covered: This Warranty does not apply to any damage arising from failure to follow instructions relating to the Product’s use or care. This Warranty does not apply to: (a) consumable parts, such as batteries, lotions, and lubricants; (b) cosmetic damage or deterioration, including but not limited to discoloration and broken plastic on ports; (c) loss of or damage to removable parts; (d) damage caused by use with another product; (e) damage caused by accident, abuse, misuse, liquid contact, fire, earthquake, or other external cause; (f) damage caused by use of the Product outside published guidelines; (g) damage caused by service performed by any third party; (h) any Product that has been modified to alter functionality or capability; (i) defects caused by normal wear and tear or otherwise due to the normal aging of the Product.

      A defective Product will be replaced with a new, identical Product or, if unavailable, a new Product of comparable value. Due to continuing improvements, replacement product may differ from the product submitted for a Warranty claim.

    37. My device does not work or charge. What should I do?

    38. If you believe the Ultraplush Self-Heating G-Spot Vibrator you received is defective, please reach out to goop’s customer service at [email protected].

    39. How do I dispose of my device?

    40. Please consider the environment and dispose of your product at an appropriate electronic-waste collection point at the end of its usable life. Please do not dispose of it in household waste.

1The ABC Clinical Guide to Elder Berry. (2004). Austin, TX: American Botanical Council. Retrieved from http://cms.herbalgram.org/press/files/elderberry-scr.pdf1.