Frequently Asked Questions
Contact [email protected] or 1.844.WTF.GOOP for assistance.
- The goop Newsletter
- Shipping & Returns
- Orders & My Account
- goop by Juice Beauty Skincare
- goop Wellness
- goop Subscription
- International Orders
The goop Newsletter
Why am I not receiving my newsletters?
Please check your spam or junk folder. If it’s not there, mail from goop might be blocked. To unblock, please find a previous issue’s email, unsubscribe from the footer and then resubscribe. To ensure delivery, please add [email protected] to your contacts. In case the issue lands in your spam folder or junk folder, you will need to find it and mark that it is “not spam.” If you are a Gmail user, check your “Promotions” tab. Gmail has updated its inbox layout and your goop email may be landing there—to move it to your main inbox, simply drag the message from Promotions.
How do I change my email address for receiving goop issues?
At the bottom of every issue you have the option to “Manage Preferences.” Please use this option if you want future goop issues delivered to a different email address.
How do I unsubscribe from goop?
You can unsubscribe here, or by using the link at the bottom of every issue.
Shipping & Returns
Which countries do you ship to?
You can find our shipping information here.
How do you determine shipping cost?
You can find our shipping information here.
What is your return and exchange policy?
You can find our return policy here.
I received a damaged product, how should I proceed?
If there is an issue with an item, please let our Customer Service team know by sending a note to [email protected] as soon as possible. We will resolve any problems as quickly as we can—please include as many details as possible.
Do I pay for returns?
You can find our return policy here.
How do I return an item?
You can find our return process here.
I’ve lost my return form. Can I print another?
Yes, you can download a new goop return form.
How can I tell when you have received my return?
A confirmation email will be sent to you as soon as your return has been processed.
Can I return merchandise I purchased at your pop-up shop?
All pop-up shop sales are final sale—we’re not able to accept returns on any of these purchases.
My return has been incorrectly refunded, how should I proceed?
We’re sorry if we’ve made a mistake processing your return. If you were expecting a refund and were not refunded the full amount, it may be because we do not refund delivery, shipping, and handling costs. Please contact [email protected] with any questions or concerns.
Orders & My Account
I saw something I love but now it’s gone! Will you be restocking and is there any way I can still buy it?
If you go to the product page, enter your email below “Add to waitlist to be notified when it is back in stock,” and click on “Add to waitlist,” we will send you an email once the item is back in stock.
What forms of payment do you accept?
We accept PayPal and all major debit/credit cards (with the exception of Laser from Ireland, Diners Club/JCB).
I emailed Customer Service but haven’t heard back yet. Why?
Goop is based in the USA and our hours are Monday-Friday 9am to 6pm EST. We aim to respond to all inquiries within 48 hours, so hold tight—we’ll get back to you.
Do I need an account to buy from goop?
You do not need an account to buy from goop, however it’s free to set one up and makes the check-out process faster. When you sign up you are able to:
- Check out faster when making a purchase
- Check the status of your current orders
- View past orders
- Make changes to your account information
- Change your password
- Save multiple shipping addresses
If you check out as a guest, all order confirmations and updates will be sent via email, and you will not be able to keep track of this information through the site.
When will my account be billed?
Your account is billed upon the first shipment of your order. This includes items shipped immediately, personalized items, and pre-order items.
Why am I paying sales tax now when I haven’t on previous purchases?
As an e-commerce company based in the USA, we are required to charge sales tax which may change over time.
Can I track my order?
If you checked out as a guest, you will receive a shipping confirmation email with a tracking number. If you have an account with goop, you can track your order in the “Account” section.
Can I amend or cancel my order?
Any amendments or cancellations to orders must be made within 24 hours of placing the order. Please email [email protected].
Will I have to sign for my order?
We are happy to send your package with signature requirement upon request. Please email [email protected] with your order number.
goop by Juice Beauty Skincare
What is the shelf life of the product?
How long do the products last?
This depends on how much product you use, and with what frequency—most products will last 2-3 months if used consistently according to instructions for use.
Is goop by Juice Beauty for all skin types?
These products were formulated for all skin types. They are gentle enough for sensitive skin, but active enough to combat the signs of aging. The Exfoliating Instant Facial is quite active, as it contains six acids; for people with sensitive skin, we do recommend testing this product on a small patch of skin, and then leaving it on for a shorter time (i.e. 30 seconds-1 minute), until your skin gets used to it.
What scent is in the line?
The scent in the products is an essential oil blend of bergamot, lavender and lemon. This blend is always added in small amounts so as not to be overwhelming. The Perfecting Eye Cream does not have a scent, and the Enriching Face Oil gets its slightly different aroma from the 11-oil blend in the product.
Why is there no SPF in the line?
We do understand the need for an SPF product and we are working on it. In the meantime, we hope you will try one of the clean sunscreens we carry in the goop Clean Beauty Shop; in particular, our partners at Juice Beauty have several SPF products available on goop.com, including the Green Apple Brightening Moisturizer with SPF 15 and the Stem Cellular CC Tinted Cream with SPF 30.
Ingredients & Safety:
What does it mean that the products are organic?
These products were formulated in accordance with the California Organic Products Act, which requires that a product that is labeled “organic” must be at least 70% organic in formulation content, excluding water and salt. The goop by Juice Beauty products are formulated with USDA-certified organic ingredients and range from 73% to 99% organic.
By formulating with organic ingredients, we can be sure that pesticides are minimized.
What are the exact ingredients in goop by Juice Beauty skincare?
A complete ingredient listing can be found on the product detail page for each product: Luminous Melting Cleanser, Exfoliating Instant Facial, Enriching Face Oil, Revitalizing Day Moisturizer, Replenishing Night Cream, Perfecting Eye Cream.
Are the products gluten-free?
Yes, these products are formulated without gluten.
Is the line vegan?
Yes, these products are formulated without animal-derived ingredients.
Is the line safe for use during pregnancy and breastfeeding?
The Exfoliating Instant Facial contains Salicylic Acid. The Salicylic Acid percentage is less than 1%, but to err on the side of caution, we recommend that you do not use these products during pregnancy. The other five products in the goop by Juice Beauty skincare line are safe for use during pregnancy and breastfeeding.
I have heard that essential oils are allergenic or not safe for pregnancy. Are the essential oils in the products safe?
The essential oils used in our products are in low concentrations, and all products passed third party laboratory safety testing for contact irritation.
The main concern with essential oils and pregnancy is when the pure oils are used for aromatherapy directly on skin. Given the levels of the essential oils in goop by Juice Beauty products it would be safe. However, many doctors can err on the side of caution so it is best to consult with your physician first.
What are the percentages of acids in the Exfoliating Instant Facial?
The total combined AHA acid percentage is less than 10%. The Salicylic Acid percentage is less than 1%.
Do these products contain preservatives? What are the preservatives used in the products?
Yes, we want to ensure that goop by Juice Beauty products arrive fresh and stay fresh in a non-refrigerated capacity on your vanity. The Enriching Face Oil and the Luminous Melting Cleanser, because they are oil-based products, do not contain preservatives.
The preservatives used in the other goop by Juice Beauty products are sodium benzoate, gluconolactone, ethylhexylglycerin, and Leuconostoc/Radish Root Ferment Filtrate. Food-grade preservatives like sodium benzoate are approved for use in food products. Other preservatives used are plant-derived.
Have the products been tested for safety?
Yes, all products were tested in a third-party laboratory for safety and sensitivity testing. The products are applied in a patch onto the skin of an adult human volunteer multiple times over the course of several weeks to confirm that no irritation occurs. The Perfecting Eye Cream and Luminous Melting Cleanser have also been tested in a third-party ocular irritation test to ensure that the product will not irritate the eyes.
Are the products cruelty-free?
Yes, none of the formulas, and none of the raw materials are tested on animals. Juice Beauty, our partner in development and production of these products, conducts no animal testing and is Leaping Bunny Certified; in addition they have received a major award from PETA (Courage in Commerce).
Are the beads in the Exfoliating Instant Facial sustainable?
Yes. These beads are biodegradable cellulose, derived from wood pulp. They do not pollute the waterways and are safe for the environment and for animals.
Is the packaging recyclable?
The outer cartons are made from SFI (Sustainable Forestry Initiative) certified recyclable paper. This certifies that the paper products come from properly managed, sustainable sources.
The jars and bottles contain the following materials, and are recyclable in accordance with your local recycling service. All of our components are BPA-free and phthalate-free. Every local ordinance varies regarding plastics and aluminum recycling.
Why can’t international customers purchase this product?
For the time being, the product is available only in the US. We are working on international certification and hope to be available internationally soon.
Where can I purchase the product at retail?
Available online and in
Do I really need to take vitamins & supplements?
Unless you eat a super complete whole foods diet (full of fruits, veggies, and healthy fats)—without any refined foods—you may not be getting all the nutrients you need to be at your optimal health from food alone. The reality for most of us is that we aren’t always eating in a pristine way—the average diet is high in processed foods, pesticides, and other toxins—and we’re confronted with more environmental stressors and toxins than ever before.
The right supplements can help fill in the gaps in your diet, and provide an extra layer of support to ensure that all systems are running smoothly, as well as fortify your body’s defense against environmental toxins and stressors. Beyond providing you with essential vitamins and minerals, supplements can further diversify your diet with phytonutrients (concentrated plant compounds) and health-boosting omega-3 fats.*
What’s the best way to describe these protocols?
A regimen of daily vitamins, formulated by a specialized doctor to target a specific issue, while also addressing many basic nutrient needs.
BALLS IN THE AIR: This regimen is designed for those who function at an intense pace and want to keep it that way. These antioxidant-rich vitamins and supplements support efficient energy metabolism and a healthy immune system to build your body’s defenses so you can play offense.*
HIGH SCHOOL GENES: Formulated particularly for perimenopausal or postmenopausal women who feel like their metabolism might be slowing down, this regimen addresses numerous systems in the body that may contribute to weight gain when not functioning optimally.*
THE MOTHER LOAD: Having a baby can be a taxing physical experience—and effects can be felt for years after. This regimen is a top-of-the-line natal protocol, with extra support for getting new (and not-so-new) moms back on their feet.*
WHY AM I SO EFFING TIRED?: Support your overtaxed system with this comprehensive vitamin and supplement regimen designed to promote healthy adrenal function, mental acuity, and stress tolerance.*
How are these protocols different from a multivitamin?
A multivitamin offers general health support in one pill/capsule/tablet, and often only the “recommended daily allowance,” which is the amount that will be adequate for most people. The goop Wellness protocols provide a broad base of nutritional support, but they also take a more direct approach to leverage multiple, select vitamins to really address specific symptoms and health concerns. Specifically, high-quality standardized phytonutrients, and important omega-3 fats plus specific (targeted) nutrient packages support antioxidant defenses, healthy liver detoxification processes, blood-sugar balance, prenatal wellness, and stress balance (HPA-T axis support).*
What’s in the protocols?
Check out the full list of ingredients for each protocol HERE.
How do I know that these are quality vitamins & supplements?
All of our vitamins and supplements were sourced from high quality ingredients, and underwent rigorous testing to ensure their purity and potency. They are entirely gluten- and GMO-free, manufactured in a first-class facility that is GMP-certified (meaning it’s received independent certifications for Good Manufacturing Practices). Oils are sourced from sustainably sourced cold water fish and calamari, and thorough testing guarantees both their beneficial, health-boosting concentrations and that there are zero contamination concerns. For example, every batch of our concentrated omega-3 fish oils are tested for more than two hundred pesticides, heavy metals, polychlorinated biphenyls (PCBs), dioxins, furans, and dioxin-like PCBs. Beyond that, the protocols are designed to be supremely bioavailable—including the methylated forms of folate and vitamin B12 so that you get the max benefits across the board.*
Where are the ingredients sourced?
We find raw materials from the highest quality sources all over the world—geography alone does not determine quality, but particular plant compounds can only be properly grown and harvested in specific geographic locations. All of the supplements are manufactured and quality tested in the US at FDA GMP-certified facilities and third-party GMP facilities.
Does the product contain environmental toxins such as mercury, lead, PCBs, or dioxin?
Every supplement goes through extensive laboratory testing to ensure it’s safe and good for you. For example, every batch of our concentrated omega-3 fish oils are tested for more than two hundred pesticides, heavy metals, and polychlorinated biphenols (PCBS), dioxins, furans, and dioxin-like PCBs.
Are these protocols FDA-approved?
Dietary supplement products are not each vetted by the FDA (i.e., FDA approved) before going to market, but this does not translate to the mistaken idea that they are not regulated by the FDA. The FDA requires all manufacturers of dietary supplements to use GMPs (good manufacturing practices), to test all products for active ingredients and for contaminants, and to label products accurately. Our supplements are only made with FDA-allowed ingredients, and manufactured in accordance with FDA current GMP (cGMP) requirements, proven by GMP-certified third parties.
Are these supplements non-GMO?
Yes, everything in the protocols is entirely non-GMO and gluten-free.
Are the ingredients derived from food?
The EPA and DHA in the supplements is derived from the listed sustainably sourced fish and seafood/calamari species. (You can see a full breakdown for each protocol: Balls in the Air, High School Genes, The Mother Load, Why Am I So Effing Tired?). The phytonutrient blend, of course, is from the listed plant sources (you can see the extracts broken down in their respective ingredient lists, too). The vitamins, in order to reach peak levels and be the most bioavailable, are not derived from food. Think of how many oranges it would take to obtain 600 mg vitamin C (ten) and you will realize that truly food-derived vitamins are quite rare and low-potency.
Are these supplements considered organic?
While the raw materials are not certified organic, they have passed extensive quality control processes including testing for contaminants and adulterants in accordance with FDA cGMP requirements.
Are these supplements suitable for vegans?
The supplements contain some animal-derived nutrients: the omega-3 oils are from fresh, wild-caught fish, and the vitamin D is from lanolin.
Are these supplements dairy-, gluten-, nut-, and soy-free?
These dietary supplements are derived away from dairy, gluten, nut, and soy ingredients. If any of these common allergens were present, the labels would plainly state “contains soy,” or “contains milk,” or similar.
Is the packaging sustainable/recyclable?
The product packaging contains no post-consumer waste (just recycled fiber), and the package carton is recyclable.
What ages are these protocols intended for?
They are designed for adults.
Can I buy more than one kind of vitamin pack?
We recommend buying one protocol at a time: All the protocols cover the basics you’d look for in a multivitamin, and have a strong foundational dose of phytonutrients and omega 3’s, which we could all benefit from. Your body can only absorb so many nutrients, so taking more than one protocol simultaneously is likely to just result in expensive pee.
That said, you can switch protocols at any time by contacting our customer service team at [email protected] or 1-844-WTF-GOOP. (If you have two health concerns, address one and then on to the next.)
Taking the Vitamins:
How and where should I store my vitamins?
Keep in a cool, dry place, away from heat sources and direct sunlight. (You don’t have to refrigerate.)
When should I take the product?
Whenever is most convenient—a lot of people find it easier to remember to take their supplements if they do it at the same time each day, but it’s not a requirement.
What is the suggested daily dose?
Consume the full contents of one packet each day—it’s that easy.
I take other supplements. Can I take this on top of my existing supplement routine?
Since there are so many variables and so many types of supplements, it’s best to run everything you’re taking by your doctor to be sure you’re staying within healthy dosages.
Should I take the product with food?
Some doctors recommend taking vitamins (particularly those that are fat soluble) with food. While you don’t have to, a lot of people do as a way of remembering to take their supplements (i.e. at breakfast, with lunch, etc.).
Can I take this product with my prescription medications?
Always consult with your prescribing doctor/pharmacist on potential drug-nutrient interactions.
Can I drink alcohol while taking this product?
There isn’t a concern when it comes to the nutrient-alcohol interaction.
Is there anything I shouldn’t take if I’m using this product?
Any specific drug-nutrient interactions are listed on labels. Of course, chat with your doctor if you have questions about your individual medications and supplements.
Can men take these vitamins?
Yes! While we formulated our protocols based on the needs most reported to us by female readers and friends—and self-reported by female goop staffers—the protocols can be effective for anyone.
I’m breastfeeding/pregnant, which vitamins can I take?
We recommend The Mother Load, but always consult with your doctor before taking anything while breastfeeding/pregnant.
I hate swallowing pills, are there other ways I can consume the vitamins?
The pills can generally be cut in half or crushed. (The taste is better if you can manage whole, though.)
How do I know that the product is working?
As with anything else, how you feel over time will be the most telling.
What happens if I have an adverse reaction to the vitamins?
Consult your healthcare practitioner right away. Please report any adverse reactions by calling the number on the product package.
What should I do if I forget to take the vitamins for a few days?
Shouldn’t be a biggie. Just start again.
Is it really safe to take the same vitamins pre- and postnatal?
Yes. Pregnancy is arguably the most important time to ensure that you have healthy levels of essential nutrients (like folate). Post birth, moms need a supportive micronutrient intake to nourish feeding babies, and then recover themselves. This high quality natal supplement is designed with the nutritional needs of both moms-to-be and moms with littles in mind.
Why should I be taking a natal pill before I even conceive?
It goes without saying that preparing to be a mom and becoming a mom are incredible experiences that stay with you…forever. But the territory also takes a physical toll—the process is inherently depleting from a nutrition perspective. If you’re thinking of starting a family, this protocol can help you to strengthen and prepare your body for it all.
Can I take The Mother Load while pregnant?
Yes, the protocol was designed to be safe for moms-to-be and to replenish the nutrients you lose while carrying a growing baby. Expect to get the greenlight when you talk to your doctor.
Where can I learn more about the protocols?
How long does it take to feel something? Is there anything I should notice once I start taking the product?
Everyone is different, and the efficacy of these protocols is closely tied to what other kinds of lifestyle decisions you’re making. When paired with the right diet and exercise regime, we’ve found that it takes at least a month for the vitamins to start having an effect. It’s important to note, however, that you likely won’t suddenly feel a stark difference, but instead a gradual improvement and boost.
How do I know if the vitamins are working?
This varies with each person who takes vitamins, as supplements (like food, exercise, etc.) work slightly differently and at different speeds in every body. The main indicator of success is ultimately how you feel. We suggest you stick with these protocols for at least three months before making a decision one way or the other.
What happens if I have a bad reaction to the vitamins?
Consult your healthcare practitioner right away. Please report any adverse reactions by calling the number on the product package.
Can I overdose on any of these ingredients?
All of the dietary supplements are designed to stay within accepted daily levels of intake—you can take daily, as long as desired.
What is the exact ingredient list for each of these products?
How do goop subscriptions work?
When you purchase a subscription at goop, you’ll receive regular shipments of those products based on the frequency you choose; goop offers 30-, 60-, or 90-day subscriptions. Your subscription will continue for each subscription period until you cancel. You’ll be charged each subscription period for the cost of the applicable products, plus shipping, handling, and sales tax. You may skip a subscription shipment, make changes to or cancel your subscription at any time. There is no additional fee associated with the subscription, and there is no minimum purchase obligation.
What’s goop’s Wellness subscription plan all about?
It’s a simple way of replenishing your vitamin stash and keeping a consistent wellness routine—no extra work required, but you will save some $$$. We borrowed the best elements of a traditional subscription model—a fresh supply arrives at your door every month, you save $15 every time, and never miss a dose because you spaced on placing on a reorder. But we ditched all the nonsense—no commitment, no hoops to jump through, and definitely no fine print. You can switch protocols, skip a month, or drop it all together, anytime—in one click.
Do I have to sign up for a Wellness subscription?
Nope. It’s a bit more expensive, but you can try out a month’s supply of the goop Wellness protocols by ordering a la carte whenever you want.
How much is shipping?
No charge—subscription shipping is on us.
When will my card be charged?
Once your order is placed, we authorize your card. We’ll only charge your card once the order ships (within 2 business days). Your credit or debit card will then be charged every 30 days after the initial charge. Any questions regarding your payment? Ask us at [email protected]—we’ll be happy to help.
How do I modify my subscription?
We’re keeping it simple: You can modify your subscription plan right from your account page at any time—just click on “Subscriptions.” Any changes you make will be reflected in your next shipment, except for changes initiated while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), in which case they will be reflected after the current order has been completed.
Can I change my payment method?
Yes, you can change your payment at any time in your account section. Otherwise, the payment method you selected for your first order will be used on all subsequent orders.
How do I cancel my subscription?
Also simple: You can cancel your subscription right from your account page—just click on “Subscriptions.” You may also cancel by contacting goop customer service at 1-844-WTF-GOOP. (Of course, we’d be bummed to see you go, and as always, feel free to share any feedback with us at [email protected].) If you cancel before the next recurring payment is charged, then your subscription will terminate automatically and goop will not charge your payment provider for any subsequent subscription period. If you cancel while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), goop will continue to process your order; your subscription will terminate automatically after the last order is shipped.
How long will it take for my order to arrive?
Your initial order will ship within 2 business days. Once shipped, you can expect your regimen supply to be delivered in 1 to 5 business days. Subsequent subscription orders will be processed 30 days from your initial order placement—so your fresh vitamin and supplement box (for example) will arrive at your doorstep just as you’re finishing your previous pack, i.e. perfect timing.
Across the U.S., public school teachers face restrictive budgets, and many spend their own salaries on basic classroom supplies. This is why we’ve long supported DonorsChoose.org, an innovative NYC-based crowd-funding nonprofit that connects teachers with the public, who can pitch in to offer financial relief. Teachers post their project needs and requests, to which anyone can donate, any amount. (And it’s not just paper and pencils: Last year, DonorsChoose.org found that 84 percent of teachers spend their own money to provide underprivileged students with life essentials like clothing, toothpaste, and snacks.) The best part? If so requested, the students write thank you notes, and not for the reason one might think: It’s not an exercise in manners, it’s an important step because it gives the kids a chance to metabolize that complete strangers are invested in their future.
We’re inviting you to help support our friends at this incredible organization while shopping on goop. When you make a purchase on goop.com, you’ll be given the option to contribute to a DonorsChoose.org classroom program request, located near your zip code, by rounding up to the nearest $10. That money will go directly towards funding the teacher’s classroom request.
And to celebrate the partnership, we’re launching an exclusive collaboration with one of our other favorite lifestyle brands—a brand that has also thrown its support behind DonorsChoose.org over the years: Stephen Colbert’s Covetton House. We’re launching a limited-edition goop x Covetton House collection with 100 percent of the proceeds benefiting DonorsChoose.org.
A little more on DonorsChoose.org
DonorsChoose.org is the leading platform for giving to public schools. In 2000, Charles Best, a former Bronx public school teacher, founded the organization after he took into account all the personal money he and his fellow colleagues were spending on things from basic classroom materials to learning resources for passion projects. He thought there were likely many people who’d like to help, so he drew up a website, and contacted his peers to post the first requests. Fast-forward to today and the platform is open to every U.S. public school (78 percent have a teacher who’s posted a project.). It’s been effective in reaching approximately 27 million students, garnering the support of more than 3 million people and partners, and totaling more than $675 million toward classroom materials and learning experiences.
Here’s how it works: Teachers post funding requests for needed school supplies, classroom projects, field trips, life essentials, and more, which anyone can donate to directly. Educators who work directly with students at verified U.S. public schools are eligible to submit projects on DonorsChoose.org. When creating classroom project requests, teachers specify the exact items their classrooms need, such as 10 boxes of sixty-four crayons or twenty-five copies of Wonder.
To learn more, visit www.DonorsChoose.org.
Frequently Asked Questions
Can I select my classroom project?
We’ll automatically pull a high-need project (prioritized according to economic need level) from the school nearest to the zip code you enter during checkout. You can always check out additional projects to support at DonorsChoose.org.
Where does my money go?
When you click “Add Donation” we will round up your purchase and send the amount indicated to DonorsChoose.org, which will provide that donation to the selected classroom project (or a similar project in your area, if the original project doesn’t read its funding goal).
You can see exactly how your donation is spent by visiting the project page of the teacher you support. There you can see what items the teacher is requesting and how they’ll be used in the classroom. Once the project is fully funded, DonorsChoose.org will ship the requested resources directly to the teacher, and you can visit the page to see the teacher’s thank you note. For more information, visit here. Donations made to DonorsChoose.org via goop are not cancellable or refundable.
What happens if the project I support isn’t fully funded?
If the project expires before it’s fully funded, DonorsChoose.org will reallocate those funds to another worthy classroom project in your area.
International (non-US) Orders
Which countries do you ship to?
We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.
We now ship to Canada, the United Kingdom, France, Germany and Italy and we are working on expanding to other countries soon. Please note, not all items can ship to all countries. Non-US shipping eligibility is indicated on the item detail page. Thank you so much for your patience as we expand our international presence.
What are my payment options?
We currently support payments from all major credit cards (Visa, Mastercard, American Express, and Discover) for international orders. Though we accept Paypal and Apple Pay as payment methods for orders shipping in the US we do not currently accept those payment methods for non-US orders.
How do you determine prices for non-US markets?
Many of our products in non-US markets are priced based off of the MSRP (manufacturer suggested retail price) as defined by manufacturer. If a brand has not defined an MSRP then our product prices are calculated by applying that day’s conversion rate to the US product price with some rounding.
In the United Kingdom and France all applicable VAT charges are also included in the product price
Why can’t I ship a product to my country?
Unfortunately we are not able to ship our entire product catalog to every non-US market due either to a contractual obligation with a brand or the local laws and regulations regarding the contents and components of various products. If a product is not shippable to your country it will be indicated on the product details page and the product will be removed from your cart at checkout.
How long will my order take to arrive?
For a limited period of time we are offering expedited shipping at a discounted rate to the UK, Canada, France, Germany and Italy. Typical transit times for the express shipping service level are 1-3 business days. Please not that order processing may take up to 2 business days after the order is placed.
What will the duties and taxes on my orders be?
In the US and Canada all applicable sales taxes and duties will be calculated and collected at checkout. In France, Germany, Italy and the UK any applicable VAT is included in product prices and any applicable duties will be calculated and collected in checkout.
Are there any additional costs or fees I will need to pay when I receive my order?
No. All shipments to the Canada, United Kingdom, France, Germany and Italy are delivered duty paid – with duties calculated and collected at checkout, so there will never be any additional cost beyond what is captured at checkout.
What should I expect if I request a refund on an order?
Any qualified returns will receive refunds in the amount of the original product price less any applicable return label fees. We do not refund any duties paid to ship to non-US markets.
Read more about our international shipping & return policies here.
When am I billed?
An authorization will be placed on your credit card at the time of purchase and we will capture the funds from that authorization when your order has shipped.