GIFT CARD TERMS AND CONDITIONS
UPDATED: November 1st, 2024
These Gift Card Terms and Conditions (the “Gift Card Terms”) apply to all Goop physical and electronic gift cards (“e-Gift Cards”) (together, the “Gift Cards”), including all Goop trade-in credit, or promotional physical and e-Gift Cards (each considered a Gift Card) purchased, used, loaded, obtained, or otherwise redeemed by you.
By using a Gift Card, you agree to be bound by Goop’s Terms of Use, which include these Gift Card Terms. To the extent there are conflicts between these Gift Card Terms and the broader Goop Terms of Use, as applicable, these Gift Card Terms will control with respect to the use, purchase, and redemption of Gift Cards. You agree and acknowledge that Goop may process your personal information in connection with your use of Gift Cards in accordance with Goop’s Privacy Policy. If you do not agree to these Gift Card Terms and the Goop Terms of Use, do not purchase or use a Gift Card. Capitalized terms used but not otherwise defined in these Gift Card Terms have meanings set forth in the Goop Terms of Use.
Goop reserves the right to change or modify these Gift Card Terms at any time and in its sole discretion. If Goop makes changes to these Gift Card Terms, we will provide notice of such changes (e.g., by providing a notice on our website or updating the “Updated” date above). Your continued use of any Gift Card will confirm your acceptance of the revised Gift Card Terms.
If you have any questions about these Gift Card Terms, please contact Goop at [email protected] or visit https://goop.com/gift-card to read our full Gift Card FAQs.
1. PURCHASE
E-Gift Cards are available for purchase in Goop retail stores and online at Goop.com in amounts between fifty dollars ($50.00) and two thousand dollars ($2,000.00). Physical gift cards are available for purchase in Goop retail stores only, in amounts between fifty dollars ($50.00) and two thousand dollars ($2,000.00).
Gift Cards have no value until activated. Goop reserves the right to suspend or delay the activation of a Gift Card or e-Gift Card until your payment for such Gift Card has been cleared.
It is your responsibility to obtain a receipt for Gift Card purchases and to ensure that the Gift Card number listed on the receipt corresponds to the Gift Card number printed on the Gift Card.
Gift Cards are only valid if purchased from a Goop retail store or on goop.com. A Gift Card is not valid, and will not be accepted, if it is obtained from an unauthorized seller or reseller, including online auction sites. Goop will not be held liable for Gift Cards you purchase from such unauthorized third-party sellers, resellers, or online auction sites.
Limitations on Purchase of Gift Cards:
– Unless otherwise stated by Goop, you may not use coupons, promotional codes, third-party gift cards, and other discounts to purchase Gift Cards.
– Your Goop Gift Card balance cannot be used to purchase other Gift Cards.
– A Gift Card is not a credit, debit, or charge card.
– Gift Cards cannot be returned; resold; used for payment outside of Goop stores or online at Goop.com; used for unauthorized advertising, marketing, sweepstakes, or promotional or commercial purposes; redeemed for more than face value; transferred for value; redeemed for cash; returned for a cash refund (except to the extent required by law); or used in a manner otherwise prohibited by Goop. No portion of your Gift Card balance may be transferred to another person or Goop account or applied to any other account, except to the extent required by law.
– If you purchase a Gift Card online at Goop.com, Goop will not be liable for any failure or delay in delivery. You are obligated to provide the correct email address. Goop is not responsible for Gift Cards that are undeliverable or not received due to inaccurate delivery information.
– Goop is not liable for Gift Cards purchased or sold via websites that facilitate the aftermarket sales of pre-owned merchandise. Gift Cards obtained or purchased from non-Goop sources may be invalid or have a lower redeemable balance or value than the unauthorized vendor represented. Goop is not obligated to honor invalid Gift Cards or balances or values that have been misrepresented or are incorrect.
2. REDEMPTION
Gift Cards may only be redeemed in Goop stores and online at Goop.com in the United States and redeemed solely for products offered by Goop. Gift Cards cannot be used or redeemed at other retailers (shop-in-shops), such as Nordstrom, franchises, or with our wholesale partners (e.g., fitness studios or wellness spas).
At this time, you may only redeem one e-gift card or one physical gift card per single online transaction. If you would like to consolidate the funds from two or more Gift Cards onto a single Gift Card, please contact Customer Service to assist with this request.
Gift Cards cannot be used to purchase certain ineligible goods and services. To pay for an order that includes any ineligible items, you may need to provide a credit card, debit card, or another valid payment method to complete the order. Eligible goods and services are subject to change at Goop’s discretion. Additionally, Gift Cards cannot be used in Goop retail stores or online at Goop.com in combination with certain discount programs.
Gift Cards cannot be used as payment for orders placed for commercial purposes such as sourcing inventory for commercial purposes. You are not permitted to use Gift Cards to fulfill sales or fund purchases with the intent of reselling or exporting the Goop goods and services.
When you use a Gift Card to make a purchase, the available balance on the Gift Card is reduced by the purchase amount, including any sales tax. The balance will remain on the Gift Card until it is decreased to zero dollars and cents ($0.00). If the purchase amount, including sales tax, is greater than the value of the Gift Card, you are responsible for any balance owed.
You do not have the authority to halt a purchase initiated with your Gift Card, and you are liable for any such transaction. Goop has the right to refuse a Gift Card or limits its use if Goop has reason to believe that the use is unauthorized, fraudulent, or otherwise illegal.
3. BALANCE INQUIRIES
You can view your Gift Card balance via the “Gift Card Balance” link on our website https://goop.com/gift-card-balance. A Gift Card balance is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the balance adjustment is delayed. Note that any Gift Card funds authorized and locked for an order pending shipment may not be visible during these balance checks.
4. RETURNS
Any purchase made with a Gift Card that is later returned will be subject to Goop’s Return Policy. If the merchandise is eligible for return, subject to Goop’s Return Policy, and was originally purchased with a Gift Card, the original Gift Card will be credited for the amount of the purchase. If Goop is unable to credit the original Gift Card, Goop will issue a new Gift Card in the amount of the returned purchase. If multiple payment methods were used to purchase the returned goods, the portion of the purchase price paid with a Goop Gift Card will be refunded accordingly.
5. RISK OF LOSS
The risk of loss and title for a physical Gift Card passes to the purchaser upon purchase of the Gift Card. For e-Gift Cards, the risk of loss and title for e-Gift Cards passes to the purchaser upon Goop’s electronic transmission of the e-Gift Card to the purchaser or designated recipient, whichever is applicable. Goop is not responsible for Gift Cards that are undeliverable or are not received due to invalid or inaccurate recipient address information being provided.
You are responsible for safeguarding your Gift Card from unauthorized users. Goop is not responsible for any Gift Card that is lost, stolen, or destroyed, or used without your permission. Goop will not replace, reissue, or reload Gift Cards that are lost, stolen, or used without your permission.
Beware of Gift Card Scams: Do not share your Gift Card number and PIN (if applicable) if you are not purchasing an item from a Goop retail store or online at Goop.com. You can report potential scams to your local law enforcement and the Federal Trade Commission (reportfraud.ftc.gov). Go to FTC.gov/giftcards to learn more about gift card scams. Goop is not responsible for, and assumes no liability to you, for any unlawful conduct or fraud by any third party associated with any Gift Card.
6. EXPIRATION
Gift Cards do not expire, and Goop does not charge or collect service fees for the Gift Card.
7. VIOLATION OF GIFT CARD TERMS; SUSPENSION; FRAUD
We reserve the right to suspend or terminate your ability to purchase, receive, and/or redeem Gift Cards if you violate these Gift Card Terms, Goop’s Return Policy and/or the Goop Terms of Use. We may also suspend, terminate, or otherwise limit access to your Gift Cards if we suspect fraudulent, abusive, or unlawful activity associated with your use of Gift Cards.
By purchasing or using a Gift Card, you are certifying and representing to Goop that the activities in which the Gift card will be used will comply with these Gift Card Terms, Goop’s Return Policy and/or the Goop Terms of Use, and all applicable laws, rules and regulations, and that the Gift Card will not be used in any manner that is misleading, deceptive, unfair or otherwise harmful to consumers or Goop. In addition, you agree to defend and indemnify Goop Inc. and its parent, subsidiaries and affiliates from and against any claims, expenses or liabilities made against or incurred by any of them in connection with your use of a Gift Card or violation of any of these Gift Card Terms, Goop’s Return Policy and/or the Goop Terms of Use. You agree to release Goop Inc. from and against all claims and expenses that you may have and liability that you may incur in connection with your use of the Gift Card or violation of the Gift Card Terms, Goop’s Return Policy and/or the Goop Terms of Use.
8. LIMITATION OF LIABILITY
GOOP MAKES NO WARRANTIES, EXPRESS OR IMPLIED, CONCERNING GIFT CARDS, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD CODE OR GIFT CARD NUMBER IS DEFECTIVE, YOUR SOLE REMEDY AND GOOP’S SOLE LIABILITY SHALL BE THE REPLACEMENT OF THE GIFT CARD. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATION MAY NOT APPLY TO YOU.
9. DISPUTES
Any dispute relating in any way to Gift Cards, and the use thereof, will be resolved in accordance with Section 27, “Dispute Resolution: Binding Arbitration and Class Action Waiver” of Goop’s Terms of Use.
10. GOVERNING LAW
When you purchase, receive, or redeem a Goop Gift Card, you agree that the laws of the State of California and the federal laws of the United States, without regard to the principles of conflict of laws, will govern these Gift Card Terms.