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Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you. Orders can take up to 2 days to be processed and shipped. Once your order is prepared for shipment you will receive a confirmation email with your tracking information. Please note that monogrammed items take up to four weeks to ship, no matter what shipment type is chosen.

Where We Ship

We ship to US delivery addresses within the contiguous 48 states.
We also ship to Alaska, Hawaii, US Territories, and APO/FPO addresses when they have a US zip code. However, additional shipping charges may apply, and delivery may take longer. For the moment, we’ve decided to pull back on shipping internationally, as we haven’t been able to guarantee a great customer service. We are actively working on a better solution, and should be able to return to shipping internationally soon. Thank you so much for your patience.
 

Shipping Costs

Within the U.S., standard shipping is $5.95 for orders below $50, and free for orders $50+. Second day shipping is $15 for all orders.

Please note that order processing may take up to 2 business days after the order is placed.

Orders over $500

Delivery of any Product costing in excess of US$500 will require a signature acknowledging receipt to be delivered. Such Products cannot be left at places of delivery stipulated in your order if you, or someone you have authorized to accept delivery, is not present to accept delivery. Anyone at the delivery address who is 18 years of age or older will be deemed to be authorized to accept delivery on your behalf. Once a Product is delivered to you, or if a signature is required, delivery is signed for by you or by someone at the delivery address, responsibility for your purchased Product(s) passes to you.

Taxes

Taxes are calculated according to shipping destination and itemized on the Order Summary page.

Return Policy

Returns and exchanges are accepted within 30 days of order date. Items must be returned unopened/unused, with tags, in their original packaging, along with a completed return form. Returned items and return shipping costs are your responsibility until they reach the return address. Please keep a record of your return tracking. A refund will be issued once we receive returned items. Any items that are damaged when we receive them will not be eligible for refund. Refunds do not include any shipping or handling charges.

Return Shipping

Please reference the return form on the back of your invoice for return instructions. If you have misplaced this form, you can download it here. Once filled out, pack return items in original condition with return form and send to:

goop Returns, c/o Mercedes Distribution
Brooklyn Navy Yard, 63 Flushing Avenue, Building #3, Door 13
Brooklyn, NY 11205

If you have any further questions, please email customerservice@goop.com.

Late Returns

Any item returned after 30 days from order date is not eligible for refund or store credit.

Items Not Eligible for Return

Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.

Exchanges

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to use this form to return the original item, and go to shop.goop.com to purchase the correct item in a new order.

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges. Your refund will either be credited to the credit card used for the original transaction, or returned for store credit. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.