Shipping & Returns
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that monogrammed items take up to four weeks to ship, no matter what shipment type is chosen. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and monogrammed/personalized items).
Where We Ship
We ship to US delivery addresses within the contiguous 48 states. We also ship to Alaska, Hawaii, US Territories, and APO/FPO addresses when they have a US zip code. For the moment, we’ve decided to pull back on shipping internationally, as we haven’t been able to guarantee great customer service. We are actively working on a better solution, and should be able to return to shipping internationally soon. Thank you so much for your patience.
Standard shipping on all orders less than $50 before taxes and shipping is $5.95 and free for all orders of $50 or more before taxes and shipping. Second day shipping is $15 for all orders.
Please note that order processing may take up to 2 business days after the order is placed.
Orders over $500
Delivery of any Product costing in excess of US$500 will require a signature acknowledging receipt to be delivered. Such Products cannot be left at places of delivery stipulated in your order if you, or someone you have authorized to accept delivery, is not present to accept delivery. Anyone at the delivery address who is 18 years of age or older will be deemed to be authorized to accept delivery on your behalf. Once a Product is delivered to you, or if a signature is required, delivery is signed for by you or by someone at the delivery address, responsibility for your purchased Product(s) passes to you.
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
Returns on items eligible for returns are accepted within 40 days of order date. Items must be returned unopened/unused, with tags, in their original packaging. To return an item follow the directions below:
- Go to returns.goop.com, enter the email address that you used when you purchased the item being returned and click “Start A Return.” You will then receive an email from which you can access the Returns Center. Once you access the Return Center, please choose which item you would like to return and select the reason for return.
- You will then be able to print a pre-paid UPS shipping label. Print the pre-paid shipping label, affix it to you package and take the package to a UPS drop-off location.
- Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
If you would like to use your own return shipping method, please reference the return form on the back of your invoice for return instructions. If you have misplaced this form, you can download it here. Once filled out, pack return items in original condition with return form and send to:
goop Returns, c/o Mercedes Distribution
Brooklyn Navy Yard, 63 Flushing Avenue, Building #3, Door 13
Brooklyn, NY 11205
If you have any further questions, please email firstname.lastname@example.org.
Any item returned after 40 days from order date is not eligible for refund.
Items Not Eligible for Return
Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to use this form to return the original item, and go to shop.goop.com to purchase the correct item in a new order.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a $10 re-stocking fee, plus taxes, if applicable. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.