Christmas order cut-off

To receive shipments by December 25th, international and domestic orders must be placed by December 17th, 5pm EST.
Two-day shipping orders (domestic only) must be placed by December 22nd, 5pm EST.
Monogrammed or custom orders must be placed by December 8th, 5pm EST.

Order and Shipping Confirmation

You should receive an email confirmation if your order has been successfully placed. This will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on their way to you. Orders can take up to 48 hours to be processed and shipped. Once your order is shipped, you will receive an a confirmation email with your tracking information. Please note that monogrammed items take up to two weeks to ship.

Shipping Costs

For a limited time, we are offering free standard shipping (2-6 days) on all orders within the US. We also offer 2-day shipping for $35. International shipping prices are calculated based on shipping location. Please note that all orders are shipped from our warehouse in Atlanta, Georgia.

Insurance

Any orders $500 or over will be insured and require signature on delivery.

Duties and Taxes

Taxes are calculated according to your shipping destination and itemized on the Order Summary page. For international shipments, you are responsible for any additional import taxes and duties.

Return policy

Returns or exchanges are accepted within 30 days of purchase date. Items must be returned unused, with tags, in their original packaging along with a completed return form. Exchanges are only accepted for a new size of the same item. Returned items and return shipping costs are your responsibility until they reach the return address.

A refund will be issued once we receive returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges.

Return shipping

Please reference the return form on the back of your invoice for return instructions. If you have misplaced this form, you can download it here. Once filled out, pack return items in original condition with return form and send to:

Goop Inc, c/o Future Forwarding Company

4380 International Parkway, Suite C

Atlanta, GA 3035

If you have any further questions, please email customerservice@goop.com.

Late returns

Items returned between 30-60 days of purchase date will receive a refund in the form of store credit. Any item returned after 60 days of purchase date is not eligible for refund or store credit.

Items not eligible for return

Please note that we do not accept returns of cosmetics, intimate apparel including swimwear, earrings and any personalised or custom products, or any product that specifies it is non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page.

Exchanges

Exchanges are only accepted for a new size. All exchanges are based on stock availability. If you wish to exchange your item for an alternate style, we suggest that you return the original item for refund and purchase the new item separately.

To exchange clothing, please fill out the exchange form on the back of your invoice. If you have misplaced this form, you can download it here. Please be sure to note the new size you would like to exchange your item for. Once filled out, please pack exchange items in original condition with return form and send to:

Goop Inc, c/o Future Forwarding Company

4380 International Parkway, Suite C

Atlanta, GA 3035 

If you are based outside the US, you may need to pay taxes and duties on this exchange. Please note that we do not accept international exchanges.

If you have any further questions, please email customerservice@goop.com

Receiving A Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges.

Your refund will will either be be credited to the credit card used on the original transaction, or returned for store credit.

If your order has been shipped internationally, custom duties and sales taxes are non-refundable.

Please note that card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between card issuers.