Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you. Orders can take up to 48 hours to be processed and shipped. Once your order is shipped, you will receive a confirmation email with your tracking information. Please note that monogrammed items take up to four weeks to ship, no matter what shipment type is chosen.

Shipping Costs

For a limited time, we are offering free standard shipping (2-6 business days) on all orders over $100 within the US. Standard shipping costs $15 for orders under $100. We also offer 2-day shipping for $35. Please note shipments go out the day after the order is placed, Monday-Friday. Orders placed on Fridays will ship out on Monday. UPS will not deliver on Sundays, so 2-day shipments placed on Thursday will ship Friday and arrive Monday. 2-day orders placed on Friday, Saturday or Sunday will ship Monday and arrive Wednesday. International shipping costs are calculated based on destination. Please note that all orders are shipped from our warehouse in Atlanta, Georgia.

Insurance

Any orders $500 and over will be insured and require signature upon delivery.

Where we Ship

We currently ship to United States, US Armed Forces, Australia, Austria, Belgium, Canada, Denmark, France, Germany, Greece, Italy, Luxembourg, Mexico, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

Duties and Taxes

Taxes are calculated according to shipping destination and itemized on the Order Summary page. For international shipments, you are responsible for any additional import taxes and duties.

Return policy

Returns and exchanges are accepted within 30 days of purchase date. Items must be returned unused, with tags, in their original packaging, along with a completed return form. Exchanges are only accepted for a new size of the same item. Returned items and return shipping costs are your responsibility until they reach the return address. A refund will be issued once we receive returned items. Any items that are damaged when we receive them will not be eligible for refund. Refunds do not include any shipping or handling charges.

Return shipping

Please reference the return form on the back of your invoice for return instructions. If you have misplaced this form, you can download it here. Once filled out, pack return items in original condition with return form and send to:

Goop Inc, c/o Future Forwarding Company
4380 International Parkway, Suite C
Atlanta, GA 30354

If you have any further questions, please email customerservice@goop.com.

Late returns

Items returned between 30-60 days of purchase date will receive store credit. Any item returned after 60 days from purchase date is not eligible for refund or store credit.

Items not eligible for return

Please note that we do not accept returns of cosmetics, intimate apparel (including swimwear), earrings, any personalized or custom-made products, or product that is specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.

Exchanges

Exchanges are only accepted for a new size. All exchanges are based on stock availability. If you wish to exchange your item for an alternate style, we suggest that you return the original item for refund and purchase the new item separately. To exchange clothing, please fill out the exchange form on the back of your invoice. If you have misplaced this form, you can download it here. Please be sure to note the new size you would like to exchange your item for. Once filled out, please pack exchange items in original condition with return form and send to:

Goop Inc, c/o Future Forwarding Company
4380 International Parkway, Suite C
Atlanta, GA 30354

If you are based outside the US, you may need to pay taxes and duties on this exchange. If you have any further questions, please email customerservice@goop.com.

Receiving A Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges. Your refund will either be credited to the credit card used for the original transaction, or returned for store credit. If your order has been shipped internationally, custom duties and sales taxes are non-refundable. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

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