Contact firstname.lastname@example.org for assistance.
How often do you release new products?
We hope to release a new product every week in alignment with our publication schedule.
How do I unsubscribe from goop’s weekly issue?
You can unsubscribe here or from the bottom of every issue.
Why am I not receiving my goop issue?
Please check your spam or junk folder. If it’s not there it might be blocked. To unblock please unsubscribe and resubscribe. You will then receive a signup email from goop, so please remember to click “confirm.” To ensure delivery, please add email@example.com to your contacts and in case the issue is in your spam folder you will need to find it in your spam or junk folder and mark that it is not spam. If you’re a gmail user, see below.
Why am I not receiving my goop issue – gmail users?
Have you checked your “Promotions” tab? Gmail has updated its inbox layout and your goop email may be landing under the “Promotions” tab.
How do I change my email address for receiving goop issues?
At the bottom of every issue you have the option to “Update Profile.” Please use this option if you’d like for goop to be delivered to a different email address.
I emailed Customer Service but haven’t heard back yet. Why is that?
Goop is based in the USA and our hours are Monday-Friday 9am to 6pm EST, so we’re a few hours behind our international customers. We aim to respond to all inquiries within 48 hours, so hold tight – we’ll get back to you.
Do I need an account to buy from goop?
You do not need an account to buy from goop, however it is free to set up an account. When you sign up you are able to:
- – Check out faster when making a purchase
- – Check the status of your current orders
- – View past orders
- – Make changes to your account information
- – Change your password
- – Save multiple shipping addresses
If you checkout as a guest, all order confirmations and updates will be sent via email and you will not be able to check this information through the site.
When will my account be billed?
Your account is billed upon purchase.
Why am I paying sales tax now when I haven’t on previous purchases?
As an e-commerce company the states we are required to charge sales tax in may change over time. Currently we are required to charge sales tax in the following states: California, Texas, Georgia, and New York.
Which countries do you ship to?
We currently ship to United States, US Armed Forces, Australia, Austria, Belgium, Canada, Denmark, France, Germany, Greece, Italy, Luxembourg, Mexico, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.
How do you determine shipping cost?
For a limited time, we are offering free standard shipping (2-6 days) on all orders within the US. We also offer 2-day shipping for $35. International shipping prices are calculated based on shipping location. Please note that all orders are shipped from our warehouse in Atlanta, Georgia.
Can I track my order?
If you checked out as a guest, you will receive a shipping confirmation email with a tracking number. If you have an account with goop, you can track your order in the “My Account” section.
Can I amend or cancel my order?
Any amendments or cancellations to orders must be made within 24 hours of the time you placed your order.
Will I have to sign for my order?
Any orders $500 or over will require signature on delivery.
I saw something I love but it’s too late and it’s gone! Will you be restocking and is there any way I can still buy it?
Many of our products are limited edition or are made from a custom design, so we cannot re-stock products once they have sold out. However, we do have an option called “bring it back” under “My Account” which you can access if you’ve registered with goop. This is a new tool we will be using to bring back your favorite products. This way, you’ll be the first to know if a product you love is back in stock. Please login and see how this tool works. Of course, the best way to keep up with the collection week by week is by signing up to our weekly issues.
What is your return and exchange policy?
You can find our returns and exchange policy here.
I received a faulty product, how should I proceed?
We want all our customers to receive the best quality products. If you think there is a fault with an item you have received please let our Customer Service team know by emailing us at firstname.lastname@example.org. We aim to resolve any problems with a faulty item as quickly as possible, so please let us know as soon as you discover any faults with your order. Please include as many details as possible about the order and the fault with the item when contacting us in order to help us fully resolve the problem.
Do I pay for sending returns?
Yes. You can find our full return policy here.
How do I return an item?
You can find our return process here.
I’ve lost my return form. Can I print another?
Yes, you can download a new goop return form.
Have you received my return?
A confirmation email will be sent to you as soon as your return has been processed.
My return has been incorrectly refunded, how should I proceed?
We’re sorry if we have made a mistake with your return. If you were expecting an exchange and received a refund instead, it may be because the size you wished to exchange for is out of stock. If you were expecting to be refunded and were not refunded the full amount, it may be because we do not refund delivery for shipping and handling costs. Please contact email@example.com with any questions or concerns.
What forms of payment do you accept?
We accept PayPal and all major debit/credit cards (with the exception of Laser from Ireland, Diners Club/JCB).