Frequently Asked Questions

Contact customerservice@goop.com or 1.844.WTF.GOOP for assistance.

Jump to:

The goop Newsletter

Why am I not receiving my newsletters?

Please check your spam or junk folder. If it’s not there, mail from goop might be blocked. To unblock, please find a previous issue’s email, unsubscribe from the footer and then resubscribe. To ensure delivery, please add goop@e.goop.com to your contacts. In case the issue lands in your spam folder or junk folder, you will need to find it and mark that it is “not spam.” If you are a Gmail user, check your “Promotions” tab. Gmail has updated its inbox layout and your goop email may be landing there—to move it to your main inbox, simply drag the message from Promotions.

How do I change my email address for receiving goop issues?

At the bottom of every issue you have the option to “Manage Preferences.” Please use this option if you want future goop issues delivered to a different email address.

How do I unsubscribe from goop?

You can unsubscribe here, or by using the link at the bottom of every issue.

Shipping & Returns

Which countries do you ship to?

You can find our shipping information here.

How do you determine shipping cost?

You can find our shipping information here.

What is your return and exchange policy?

You can find our return policy here.

We do not offer exchanges, as there is a chance that items sell out before we receive and process your exchange. We recommend that you return your original item, and purchase your new item on a separate order.

I received a damaged product, how should I proceed?

If there is an issue with an item, please let our Customer Service team know by sending a note to customerservice@goop.com as soon as possible. We will resolve any problems as quickly as we can—please include as many details as possible.

Do I pay for returns?

We now offer pre-paid return labels. Please go to returns.goop.com to start the process of returning your item. Please note that if you use the pre-paid label, you will be charged a $10 restocking fee.

If you decide to pay for your own return back to our warehouse, please find the instructions, plus our full return policy here.

How do I return an item?

You can find our return process here.

I’ve lost my return form. Can I print another?

Yes, you can download a new goop return form.

How can I tell when you have received my return?

A confirmation email will be sent to you as soon as your return has been processed.

Can I return merchandise I purchased at your pop-up shop?

All pop-up shop sales are final sale—we’re not able to accept returns on any of these purchases.

My return has been incorrectly refunded, how should I proceed?

We’re sorry if we’ve made a mistake processing your return. If you were expecting a refund and were not refunded the full amount, it may be because we do not refund delivery, shipping, and handling costs. Please contact customerservice@goop.com with any questions or concerns.

Orders & My Account

I saw something I love but now it’s gone! Will you be restocking and is there any way I can still buy it?

If you go to the product page, enter your email below “Add to waitlist to be notified when it is back in stock,” and click on “Add to waitlist,” we will send you an email once the item is back in stock.

What forms of payment do you accept?

We accept PayPal and all major debit/credit cards (with the exception of Laser from Ireland, Diners Club/JCB).

I emailed Customer Service but haven’t heard back yet. Why?

Goop is based in the USA and our hours are Monday-Friday 9am to 6pm EST. We aim to respond to all inquiries within 48 hours, so hold tight—we’ll get back to you.

Do I need an account to buy from goop?

You do not need an account to buy from goop, however it’s free to set one up and makes the check-out process faster. When you sign up you are able to:

  • Check out faster when making a purchase
  • Check the status of your current orders
  • View past orders
  • Make changes to your account information
  • Change your password
  • Save multiple shipping addresses

If you check out as a guest, all order confirmations and updates will be sent via email, and you will not be able to keep track of this information through the site.

When will my account be billed?

Your account is billed upon the first shipment of your order. This includes items shipped immediately, personalized items, and pre-order items.

Why am I paying sales tax now when I haven’t on previous purchases?

As an e-commerce company based in the USA, we are required to charge sales tax which may change over time.

Can I track my order?

If you checked out as a guest, you will receive a shipping confirmation email with a tracking number. If you have an account with goop, you can track your order in the “Account” section.

Can I amend or cancel my order?

Any amendments or cancellations to orders must be made within 24 hours of placing the order. Please email customerservice@goop.com.

Will I have to sign for my order?

Any orders of $500 or more will require a signature upon delivery.

goop by Juice Beauty Skincare

General:

What is the shelf life of the product?

2 years.

How long do the products last?

This depends on how much product you use, and with what frequency—most products will last 2-3 months if used consistently according to instructions for use.

Is goop by Juice Beauty for all skin types?

These products were formulated for all skin types. They are gentle enough for sensitive skin, but active enough to combat the signs of aging. The Exfoliating Instant Facial is quite active, as it contains six acids; for people with sensitive skin, we do recommend testing this product on a small patch of skin, and then leaving it on for a shorter time (i.e. 30 seconds-1 minute), until your skin gets used to it.

What scent is in the line?

The scent in the products is an essential oil blend of bergamot, lavender and lemon. This blend is always added in small amounts so as not to be overwhelming. The Perfecting Eye Cream does not have a scent, and the Enriching Face Oil gets its slightly different aroma from the 11-oil blend in the product.

Why is there no SPF in the line?

We do understand the need for an SPF product and we are working on it. In the meantime, we hope you will try one of the clean sunscreens we carry in the goop Clean Beauty Shop; in particular, our partners at Juice Beauty have several SPF products available on goop.com, including the Green Apple Brightening Moisturizer with SPF 15 and the Stem Cellular CC Tinted Cream with SPF 30.

Ingredients & Safety:

What does it mean that the products are organic?

These products were formulated in accordance with the California Organic Products Act, which requires that a product that is labeled “organic” must be at least 70% organic in formulation content, excluding water and salt. The goop by Juice Beauty products are formulated with USDA-certified organic ingredients and range from 73% to 99% organic.

By formulating with organic ingredients, we can be sure that pesticides are minimized.

What are the exact ingredients in goop by Juice Beauty skincare?

A complete ingredient listing can be found on the product detail page for each product: Luminous Melting Cleanser, Exfoliating Instant Facial, Enriching Face Oil, Revitalizing Day Moisturizer, Replenishing Night Cream, Perfecting Eye Cream.

Are the products gluten-free?

Yes, these products are formulated without gluten.

Is the line vegan?

Yes, these products are formulated without animal-derived ingredients.

Is the line safe for use during pregnancy and breastfeeding?

The Replenishing Night Cream contains Retinyl Palmitate, and the Exfoliating Instant Facial contains Salicylic Acid. To err on the side of caution, we recommend that you do not use these products during pregnancy. The other four products are safe for use during pregnancy and breastfeeding.

I have heard that essential oils are allergenic or not safe for pregnancy. Are the essential oils in the products safe?

The European Union requires that certain allergens naturally found in essential oils be identified in ingredient listings. Our products do not contain any of the essential oils that contain these allergens. In general, all essential oils used in our products are in low concentrations, and all products passed third party laboratory safety testing for contact irritation.

What are the percentages of acids in the Exfoliating Instant Facial?

The total combined AHA acid percentage is less than 10%. The Salicylic Acid percentage is less than 1%.

Do these products contain preservatives? What are the preservatives used in the products?

Yes, we want to ensure that goop by Juice Beauty products arrive fresh and stay fresh in a non-refrigerated capacity on your vanity. The Enriching Face Oil and the Luminous Melting Cleanser, because they are oil-based products, do not contain preservatives.

The preservatives used in the other goop by Juice Beauty products are sodium benzoate, gluconolactone, ethylhexylglycerin, and Leuconostoc/Radish Root Ferment Filtrate. Food-grade preservatives like sodium benzoate are approved for use in food products. Other preservatives used are plant-derived.

Have the products been tested for safety?

Yes, all products were tested in a third-party laboratory for safety and sensitivity testing. The products are applied in a patch onto the skin of an adult human volunteer multiple times over the course of several weeks to confirm that no irritation occurs. The Perfecting Eye Cream and Luminous Melting Cleanser have also been tested in a third-party ocular irritation test to ensure that the product will not irritate the eyes.

Sustainability:

Are the products cruelty-free?

Yes, none of the formulas, and none of the raw materials are tested on animals. Juice Beauty, our partner in development and production of these products, conducts no animal testing and is Leaping Bunny Certified; in addition they have received a major award from PETA (Courage in Commerce).

Are the beads in the Exfoliating Instant Facial sustainable?

Yes. These beads are biodegradable cellulose, derived from wood pulp. They do not pollute the waterways and are safe for the environment and for animals.

Is the packaging recyclable?

The outer cartons are made from SFI (Sustainable Forestry Initiative) certified recyclable paper. This certifies that the paper products come from properly managed, sustainable sources.

The jars and bottles contain the following materials, and are recyclable in accordance with your local recycling service. All of our components are BPA-free and phthalate-free. Every local ordinance varies regarding plastics and aluminum recycling.

Distribution:

Why can’t international customers purchase this product?

For the time being, the product is available only in the US. We are working on international certification and hope to be available internationally soon.

Where can I purchase the product at retail?

Available online and in

goop Wellness

General:

Do I really need to take vitamins & supplements?

Even if you’re eating a completely organic diet, full of fruits, veggies, and healthy fats, it’s almost impossible to get all the nutrients you need to be at your optimal health from food alone. Today, food is grown in nutrient-depleted soil, which translates to less essential vitamins and minerals on our plates. Plus, the reality for most of us is that we aren’t always eating in a pristine way—the average diet is high in processed foods, pesticides, and other toxins—and we’re confronted with more environmental stressors and toxins than ever before.

The right supplements can help fill in the gaps in your diet, and provide an extra layer of support to ensure that all systems are running smoothly, as well as fortify your body’s defense against environmental toxins and stressors. Beyond providing you with essential vitamins and minerals, supplements can further diversify your diet with phytonutrients (concentrated plant compounds) and health-boosting omega-3 fats.*

What’s the best way to describe these protocols?

A complete regimen of daily vitamins, formulated by a specialized doctor to target a specific issue, while also addressing all the basic nutrient needs.

BALLS IN THE AIR: This regimen is designed for those who function at an intense pace and want to keep it that way. These antioxidant-rich vitamins and supplements support efficient energy metabolism and a healthy immune system to build your body’s defenses so you can play offense.*

HIGH SCHOOL GENES: Formulated particularly for perimenopausal or postmenopausal women who feel like their metabolism might be slowing down, this regimen addresses numerous systems in the body that may contribute to weight gain when not functioning optimally.*

THE MOTHER LOAD: Having a baby can be a taxing physical experience—and effects can be felt for years after. This regimen is a top-of-the-line natal protocol, with extra support for getting new (and not-so-new) moms back on their feet.*

WHY AM I SO EFFING TIRED?: Replenishing the nutrients you may be lacking may improve energy and diminish stress. Rebalance your overtaxed system with this comprehensive vitamin and supplement regimen designed to promote healthy adrenal function, mental acuity, and stress tolerance.*

How are these protocols different from a multivitamin?

A multivitamin offers general health support in one pill/capsule/tablet, and often only the “recommended daily allowance,” which is the bare minimum needed to prevent vitamin deficiencies. The goop Wellness protocols provide a broad base of nutritional support, but they also take a more direct approach to leverage multiple, select vitamins to really address specific symptoms and health concerns. Specifically, high-quality standardized phytonutrients, and important omega-3 fats plus specific (targeted) nutrient packages support antioxidant defenses, detoxification, blood-sugar balance, the microbiome, prenatal wellness, and stress balance (HPA-T axis support).*

What’s in the protocols?

Check out the full list of ingredients for each protocol HERE.

How do I know that these are quality vitamins & supplements?

All of our vitamins and supplements were sourced from the highest quality ingredients, and underwent rigorous testing to ensure their purity and potency. They are entirely gluten- and GMO-free, manufactured in a first-class facility that is triple GMP-certified (meaning it’s received three independent certifications for Good Manufacturing Practices—which is rare and the gold standard of supplements). Oils are sourced from fresh, wild-caught fish, and thorough testing guarantees both their beneficial, health-boosting concentrations and that there are zero contamination concerns. For example, every batch of our concentrated omega-3 fish oils are tested for more than two hundred pesticides, six heavy metals, and multiple polychlorinated biphenols (PCBs), dioxins, furans, and dioxin-like PCBs. So, no pesticides, no heavy metals, no environmental pollutants, definitely no rancidity—just safe and good for you. Beyond that, the protocols are designed to be supremely bioavailable—including the methylated forms of folate and vitamin B12 that are readily digestible and absorbable, so that you get the max benefits across the board. For those in the supplement world, additional third party, independently verified quality manufacture certifications include: USP, NSF, NPA (Natural Products Association), UL, and Gluten-Free.

Where are the ingredients sourced?

We find raw materials from the highest quality sources all over the world—geography alone does not determine quality, but particular plant compounds can only be properly grown and harvested in specific geographic locations. All of the supplements are manufactured and quality tested in the US at FDA GMP-certified facilities and third-party GMP facilities.

Does the product contain environmental toxins such as mercury, lead, PCBs, or dioxin?

No way. Every supplement goes through extensive laboratory testing to ensure it’s safe and good for you. For example, every batch of our concentrated omega-3 fish oils are tested for more than two hundred pesticides, six heavy metals, and multiple polychlorinated biphenols (PCBS), dioxins, furans, and dioxin-like PCBs.

Are these protocols FDA-approved?

No dietary supplements are FDA approved. But, goop Wellness supplements are only made with FDA-allowed ingredients, and manufactured in accordance with FDA current GMP (cGMP) requirements, proven by GMP-certified third parties.

Are these supplements non-GMO?

Yes, everything in the protocols is entirely non-GMO and gluten-free.

Are the ingredients derived from food?

The EPA and DHA in the supplements is derived from the listed fresh, wild-caught fish species (you can see a full breakdown for each protocol: Balls in the Air, High School Genes, The Mother Load, Why Am I So Effing Tired?). The minerals (calcium, iron, magnesium, etc.) are pure “elemental” minerals derived from mined (ground) sources. The phytonutrient blend, of course, is from the listed plant sources (you can see the extracts broken down in their respective ingredient lists, too). The vitamins, in order to reach peak levels and be the most bioavailable, are not derived from food. They are nature-identical, though—for instance, the form of folate we use is structurally identical to that found in foods (i.e. green leafy vegetables), but far more bioavailable.

Are these supplements considered organic?

While the raw materials are not certified organic, they have passed extensive quality control processes including testing for contaminants and adulterants in accordance with FDA cGMP requirements.

Are these supplements suitable for vegans?

The supplements contain some animal-derived nutrients: the omega-3 oils are from fresh, wild-caught fish, and the vitamin D is from lanolin.

Are these supplements dairy-, gluten-, nut-, and soy-free?

These dietary supplements are derived away from dairy, gluten, nut, and soy ingredients. If any of these common allergens were present, the labels would plainly state “contains soy,” or “contains milk,” or similar.

Is the packaging sustainable/recyclable?

The product packaging contains no post-consumer waste (just recycled fiber), and the package carton is recyclable.

What ages are these protocols intended for?

They are designed for adults.

How do I know which protocol to take?

Learn which protocol is right for you HERE.

Can I buy more than one vitamin pack? I think I have two of the problems you describe…

We recommend buying one protocol at a time: All the protocols cover the basics you’d look for in a multivitamin, and have a strong foundational dose of phytonutrients and omega 3’s, which we could all benefit from. Your body can only absorb so many nutrients, so taking more than one protocol simultaneously is likely to just result in expensive pee.

That said, you can switch protocols at any time by contacting our customer service team at customerservice@goop.com or 1-844-WTF-GOOP. (If you have two health concerns, solve one and then on to the next.)

Taking the Vitamins:

How and where should I store my vitamins?

Keep in a cool, dry place, away from heat sources and direct sunlight. (You don’t have to refrigerate.)

When should I take the product?

Whenever is most convenient—a lot of people find it easier to remember to take their supplements if they do it at the same time each day, but it’s not a requirement. (If you’re interested in daily text reminders and health tips, opt in to 100 Days of Wellness.)

What is the suggested daily dose?

Consume the full contents of one packet each day—it’s that easy.

I take other supplements. Can I take this on top of my existing supplement routine?

Since there are so many variables and so many types of supplements, it’s best to run everything you’re taking by your doctor to be sure you’re staying within healthy dosages.

Should I take the product with food?

Some doctors, like Dr. Myers, recommend taking vitamins (particularly those that are fat soluble) with food. While you don’t have to, a lot of people do as a way of remembering to take their supplements (i.e. at breakfast, with lunch, etc.).

Can I take this product with my prescription medications?

Always consult with your prescribing doctor/pharmacist on potential drug-nutrient interactions.

Can I drink alcohol while taking this product?

There isn’t a concern when it comes to the nutrient-alcohol interaction.

Is there anything I shouldn’t take if I’m using this product?

Any specific drug-nutrient interactions are listed on labels. Of course, chat with your doctor if you have questions about your individual medications and supplements.

Can men take these vitamins?

Yes! While we formulated our protocols based on the needs most reported to us by female readers and friends—and self-reported by female goop staffers—the protocols are effective for anyone experiencing the problems we’ve identified. (The one, obvious, exception is The Mother Load, which was specifically formulated for women who are planning to, or who have already given birth.)

I’m breastfeeding/pregnant, which vitamins can I take?

We recommend The Mother Load, but always consult with your doctor before taking anything while breastfeeding/pregnant.

I hate swallowing pills, are there other ways I can consume the vitamins?

The pills can generally be cut in half or crushed. (The taste is better if you can manage whole, though.)

How do I know that the product is working?

As with anything else, how you feel will be the most telling. Our doctors have laid out some general expectations, though: for Why Am I So Effing Tired, High School Genes, Balls in the Air, The Mother Load.

What happens if I have an adverse reaction to the vitamins?

Consult your healthcare practitioner right away. Please report any adverse reactions by calling the number on the product package.

What should I do if I forget to take the vitamins for a few days?

Shouldn’t be a biggie. Just start again.

Is it really safe to take the same vitamins pre- and postnatal?

Yes. Pregnancy is arguably the most important time to ensure that you have healthy levels of essential nutrients (like folate). Post birth, moms need a supportive micronutrient intake to nourish feeding babies, and then recover themselves. This high quality natal supplement is designed with the nutritional needs of both moms-to-be and moms with littles in mind.

The Protocols:

How did the doctors come up with these regimens? Are they safe?

Learn more about our doctors, their areas of expertise, practices, and how they developed these protocols HERE.

How do I know if I have one of the four problems you’re addressing?

Are you feeling like sh$t and don’t know why? That’s probably the first sign. We can help you figure it out HERE.

What is adrenal fatigue?

Learn more about adrenal fatigue HERE.

What’s the deal with a slowing metabolism—is that a part of middle age?

Learn more about your metabolism as you age, genetics, and weight loss HERE.

Why is glutathione so important to being healthy?

Learn more about glutathione, the body’s star detoxifier HERE.

What is postnatal depletion?

Learn more about postnatal depletion HERE.

Why should I be taking a natal pill before I even conceive?

It goes without saying that preparing to be a mom and becoming a mom are incredible experiences that stay with you…forever. But the territory also takes a physical toll—the process is inherently depleting from a nutrition perspective. If you’re thinking of starting a family, this protocol can help you to strengthen and prepare your body for it all. Learn more HERE.

Can I take THE MOTHER LOAD while pregnant?

Yes, the protocol was designed to be safe for moms-to-be and to replenish the nutrients you lose while carrying a growing baby. Expect to get the greenlight when you talk to your doctor, and you can learn more HERE in the meantime.

Results:

Is there anything I should do to make sure the vitamins are most effective?

Our panel of doctors here at goop firmly believe that disease starts in the gut. To stay on a healthy track, you want to eat a nourishing diet, with as many clean, detox-friendly dishes as you can manage on the regular. Learn more about how to augment each protocol: Why Am I So Effing Tired, High School Genes, Balls in the Air, The Mother Load.

How can I change my diet to make the vitamins most effective?

We’ve developed specific food plans, recipes included, to support each protocol. Check them out: Why Am I So Effing Tired, High School Genes, Balls in the Air, The Mother Load.

How long does it take to feel something? Is there anything I should notice once I start taking the product?

Everyone is different, and the efficacy of these protocols is closely tied to what other kinds of lifestyle decisions you’re making (help on that via above links). When paired with the right diet and exercise regime, we’ve found that it takes at least a month for the vitamins to start having an effect. It’s important to note, however, that you likely won’t suddenly feel a stark difference, but instead a gradual improvement and boost.

How do I know if the vitamins are working?

This varies with each person who takes vitamins, as supplements (like food, exercise, etc.) work slightly differently and at different speeds in every body. The main indicator of success is ultimately how you feel. We suggest you stick with these protocols for at least three months before making a decision one way or the other.

What happens if I have a bad reaction to the vitamins?

Consult your healthcare practitioner right away. Please report any adverse reactions by calling the number on the product package.

Can I overdose on any of these ingredients?

All of the dietary supplements are designed to stay within accepted daily levels of intake—you can take daily, as long as desired.

What is the exact ingredient list for each of these products?

See a full list of each protocol’s ingredients with dosage per serving: Why Am I So Effing Tired, High School Genes, Balls in the Air, The Mother Load.

Medical disclaimer

goop Wellness Subscription

What’s goop’s subscription plan all about?

It’s a simple way of replenishing your vitamin stash and keeping a consistent wellness routine—no extra work required, but you will save some $$$. We borrowed the best elements of a traditional subscription model—a fresh supply arrives at your door every month, you save $15 every time, and never miss a dose because you spaced on placing on a reorder. But we ditched all the nonsense—no commitment, no hoops to jump through, and definitely no fine print. You can switch protocols, skip a month, or drop it all together, anytime—in one click.

Do I have to sign up for a subscription?

Nope. It’s a bit more expensive, but you can try out a month’s supply of the goop Wellness protocols by ordering a la carte whenever you want.

How much is shipping?

No charge—subscription shipping is on us.

When will my card be charged?

Once your order is placed, we authorize your card. We’ll only charge your card once the order ships (within 2 business days). Your credit or debit card will then be charged every 30 days after the initial charge. Any questions regarding your payment? Ask us at customerservice@goop.com—we’ll be happy to help.

Can I change my payment method?

Yes, you can change your payment at any time in your account section. Otherwise, the payment method you selected for your first order will be used on all subsequent orders.

How do I modify my subscription?

We’re keeping it simple: You can modify your subscription plan right from your account page—just click on “Subscriptions.” You can skip a month, switch protocols, or put your resupply on hold. You’re in control—we want you to have your vitamins when you want them, never when you don’t.

How do I cancel my subscription?

Also simple: You can cancel your subscription right from your account page—just click on “Subscriptions.” (Of course, we’d be bummed to see you go, and as always, feel free to share any feedback with us at customerservice@goop.com.)

How long will it take for my order to arrive?

Your initial order will ship within 2 business days. Once shipped, you can expect your regimen supply to be delivered in 1 to 5 business days. Subsequent subscription orders will be processed 30 days from your initial order placement—so your fresh vitamin and supplement box will arrive at your doorstep just as you’re finishing your previous pack, i.e. perfect timing.